Intelli Warranty

Intelli Warranty management software is specially designed for automating warranty claim process and reducing the time consumed in processing the claims. The Warranty Management Software offers cross-browser compatibility as well as has a responsive design. It integrates the entire warranty process and offers complete solution for all warranty related issues.

The software auto-generates claims, incorporates data into the claim templates via diagnostic devices and mobile feed. In addition, it also supports RMA (return material authorization), registration of stock, authorization of return, live tracking and a lot more. Intelli Warranty Management Software serves a long way in improving the quality of the product, processing claims, maintaining claims and enhancing customer satisfaction.

Intelli Warranty Features

• Multiple Claims - The software provides the facility to generate six different types of claims which include dealer PDI, OEM PDI, Post-sale, campaign, spare part and Goodwill claim. Different types of claim applicable according to the details, andappear in the drop-down list so user just needs to select one accordingly.
• Integration with EPC, SAP, SI and Other Modules - Intelli Warranty Software can be integrated with other modules such as EPC, SAP, SI and numerous others. Integration with parts order management system allow to get the parts purchase history while generating the claim. In addition, we provide jumper module which provides access to these integrated modules with just a click.
• Restricted Access to Users - OEM can create multiple Login IDs and define the role as well as access capabilities of different users. In addition, role and responsibility can also be defined on the basis of State, Dealer, Plant, Supplier, Make or Combination of Defined Items, Period, Type of Claim, Model etc.
• Work Queue Management - With Intelli Warranty, claims are automatically allocated to processor or supplier on the basis of multiple dynamically defined parameters. OEM can define processors of the different types of claims on the basis of multiple parameters such as designation, roles, area etc.
• Technical Bulletin (TIB) & Distribution Center Bulletin (DCB) - For every campaign run by the OEM, TIB and DCB are created for providing the details of the campaign to all the parties involved. These bulletins are attached directly to the campaigns for providing instant access to the important information.
• Return Material Authorization - OEMs can ask for the causal part any time according to need, thus the warranty management system allows OEM to generate RMA at any time after the approval of the claim. Intelli Warranty management software offers multiple ways and pre-defined rules for generating RMA. It is also fully integrated with FedEx and UPS services for call tag generation, live tracking etc. In addition, it also offers advanced facilities such barcode packing, invoice list, scrap note, commercial list, declaration letter, third party address validation, and auto update of RMA status.
• Advance Policy Administration Attributes - OEMs can define different coverage definitions, warranty policy, standard repair time, standard labour hours and a lot more. Depending on these pre-defined business rules, the applicability of the claim is decided automatically.
• Auto-Generation of Supplier Claim - For every claim generated by the dealer, OEM has to generate the supplier claim manually. Here, supplier claims are automatically generated on the approval of the each and every dealer claim.
• Interactive Dashboard - Dashboard of Intelli Warranty management software represents KPIs and fusion charts which helps the user to analyze the data instantly. User can directly know the number of pending claims, part return request, system conflicts etc. Multiple fusion charts are available and all of these can be exported in PNG, JPG, PDF and XML format.