Intellicon

Intellicon, developed by Contegris Pvt Ltd, is a contact center suite designed to optimize customer experience and streamline communication processes for businesses. According to the vendor, this solution caters to companies of all sizes, from small businesses to large enterprises, and is utilized by call center managers and agents, customer service representatives, sales and marketing professionals, as well as banking and financial institutions, e-commerce companies, and healthcare providers.

Key Features

Omni Channel: According to the vendor, Intellicon allows businesses to engage with customers on their preferred channel, including phone, SMS, email, live chat, and social media. The vendor claims that this feature provides a seamless and consistent customer experience across multiple channels, increasing customer satisfaction by allowing them to choose the most convenient communication method.

Real Time Dashboards: The vendor states that Intellicon offers real-time dashboards to monitor various aspects of the system. This feature provides insights into key metrics and performance indicators, enabling data-driven decisions based on real-time information.

Help Desk Automation: According to the vendor, Intellicon automates help desk processes to increase efficiency and productivity. The vendor claims that this feature streamlines interdepartmental coordination and collaboration, improving response time and resolution for customer inquiries and issues.

3rd Party Integrations: The vendor states that Intellicon seamlessly integrates with CRM, helpdesk, ERP, sales portal, and e-commerce systems. According to the vendor, this feature enables seamless data flow between different platforms, enhancing data accuracy and eliminating manual data entry.

Form Builder: According to the vendor, Intellicon allows businesses to create multiple forms and attach them to different campaigns for data gathering. The vendor claims that this feature streamlines data collection and improves data quality by gathering useful information from customers through customized forms.

Drag & Drop IVR Builder: The vendor states that Intellicon offers a user-friendly drag-and-drop interface to design campaigns and interactive voice response (IVR) systems. According to the vendor, this feature allows businesses to create customized IVRs without the need for programming knowledge, improving customer experience by providing self-service options and efficient call routing.

Voice Message Broadcast: According to the vendor, Intellicon enables businesses to conduct personalized communication campaigns through voice messages. The vendor claims that this feature includes text-to-speech capabilities for customized messages, allowing scheduling of campaigns and real-time tracking of results.

Intelligent Dialer: According to the vendor, Intellicon provides an automated intelligent dialer to engage users. The vendor states that this feature optimizes call center operations and increases agent productivity, ensuring efficient and effective communication with customers.

Contact Management: The vendor states that Intellicon offers a contact management form to save contact information. According to the vendor, this feature allows businesses to access customer profiles and history for personalized interactions, enhancing the customer service experience.

CTI Integration: According to the vendor, Intellicon can be integrated with CRM, ERP, or database systems for a highly personalized experience. The vendor claims that this feature provides access to customer information and enables businesses to provide tailored services, improving efficiency and accuracy by eliminating manual data entry.