IT2M

IT2M is an IT service management solution designed to streamline and automate business processes for small, medium, and large companies. According to the vendor, IT2M is specifically tailored for IT departments, IT service providers, outsourcing companies, shared service centers, and customer service departments. The product aims to improve efficiency, enhance service monitoring, and implement and monitor ITIL processes and other custom processes.

Key Features

Workflow: According to the vendor, IT2M allows users to create and manage workflows quickly using a visual tool, with the goal of streamlining and automating business processes to improve efficiency and productivity.

Automatic Rules: The vendor claims that IT2M enables users to set up automatic rules to send alert messages for various events such as expired SLAs, enhancing service monitoring and ensuring compliance.

Management Dashboards and KPIs: IT2M reportedly provides access to a wide range of reports and the ability to publish dashboards with performance indicators, allowing users to monitor and measure service performance effectively.

Intelligent Forms: According to the vendor, IT2M enables users to create customized forms for specific types of requests, capturing relevant information efficiently.

Knowledge Base: The vendor states that IT2M allows users to build a structured knowledge base by capturing information from support tickets, enabling self-service and empowering users to find solutions independently.

Process Management: IT2M claims to offer the ability to manage processes across the organization, implementing and monitoring ITIL processes and other custom processes.

Interface: According to the vendor, IT2M provides a 100% web-based interface for easy access from anywhere. The product reportedly offers integrated modules for seamless navigation and process management, with a user-friendly and intuitive interface available in Portuguese.

Tool: IT2M claims to offer features such as multi-company management with SLA and OLA agreements, flexible customization without programming, integration capabilities through API and RPA, and flexible licensing options including acquisition, rental, or SaaS.