ITG

ITG (Information Technology Group) is an IT management solution designed to streamline IT operations, improve productivity, and reduce costs for businesses of various sizes. According to the vendor, ITG offers a range of features and functionalities to support different aspects of IT management. It caters to the needs of IT departments, managed service providers (MSPs), financial institutions, healthcare organizations, and educational institutions, providing tailored solutions to meet their specific requirements.

Key Features

Network Monitoring: According to the vendor, ITG provides network monitoring capabilities that allow businesses to monitor the performance and availability of their network infrastructure in real-time. It offers features such as network device discovery, bandwidth utilization monitoring, and alert notifications for network issues.

Asset Management: ITG includes an asset management module that helps businesses manage their IT assets throughout their lifecycle. According to the vendor, it allows users to track and monitor hardware and software assets, including details such as purchase date, warranty information, and software licenses.

Help Desk Support: ITG offers a help desk support module that enables businesses to manage and resolve IT support requests. According to the vendor, it provides a centralized platform for logging, tracking, and prioritizing support tickets, ensuring timely resolution of issues.

Security Management: According to the vendor, ITG includes security management features to help businesses protect their IT infrastructure and data. It offers vulnerability scanning, patch management, and antivirus management capabilities to ensure the security of systems and applications.

Reporting and Analytics: ITG provides reporting and analytics capabilities, allowing businesses to gain insights into their IT operations and make data-driven decisions. According to the vendor, it offers pre-built reports and customizable dashboards to visualize key IT metrics and performance indicators.

IT Asset Inventory Management: ITG enables businesses to maintain accurate information about their IT assets through features such as asset inventory management, asset tracking, and software compliance, according to the vendor.

Automated Ticket Routing: According to the vendor, ITG allows for automated ticket routing, ensuring that support requests are directed to the appropriate team or individual for timely resolution.

Collaboration Among Support Agents: According to the vendor, ITG facilitates collaboration among support agents by providing a platform for sharing information, discussing issues, and working together to resolve IT support requests.

User Access Management: ITG offers features for managing user access to IT systems and applications, including user provisioning, role-based access control, and password policy enforcement, according to the vendor.

Compliance Monitoring: According to the vendor, ITG includes features that help businesses ensure compliance with industry regulations and standards, such as data privacy, security, and risk management requirements.