KBPublisher

KBPublisher has proven to be a valuable tool for users looking to centralize their in-house documentation and procedures. With its searchable platform, users can easily access the information they need, saving time and energy when resolving issues. This efficiency allows support staff to be freed up for other projects, resulting in increased productivity. While some users have reported difficulties with uploading articles to a usable format, with only copy-paste having partial functionality, the software's versatility and suitability for a wide range of applications, including educational knowledge bases, have been praised by users. Additionally, the proactive and helpful support team has provided valuable assistance to users, suggesting fixes for their sites. KBPublisher's seamless integration into the systematic process of knowledge management has empowered users to develop and maintain their knowledge base effectively.

Another notable use case is the successful application of KBPublisher by legal services organizations. These organizations have utilized the software as a means to share information on public health insurance programs with the public. KBPublisher provides a fully-formed knowledge base system that is reliable and user-friendly. The installation and administration process have been relatively straightforward, with the latest version offering configurable features and built-in reports. Users appreciate the exceptional customer support they receive, with even the company's founder being personally involved in responding to requests and providing courteous and helpful assistance. Overall, KBPublisher has become an essential business tool for many users, offering an inexpensive, easy to set up, and scalable solution for sharing technical knowledge within service and support departments as well as the sales department for convenient access to shared information.