Keeping.com

Keeping.com is a shared inbox tool designed to enhance email communication and collaboration for teams. According to the vendor, it enables users to efficiently manage shared inboxes, such as support@ and info@, directly within Gmail. It caters to businesses of all sizes, including small startups and large enterprises, and is utilized by various professions and industries, such as customer support teams, help desk teams, sales and marketing teams, IT and tech support teams, and eCommerce companies.

Key Features

Shared Inbox: According to the vendor, Keeping.com allows users to manage shared inboxes, like support@ and info@, directly from within Gmail. Users can collaborate and respond to support emails from their own Gmail inbox, eliminating the need for multiple logins or external applications. The shared inbox feature facilitates the organization and prioritization of support emails, as well as the assignment of ownership and tracking of email statuses.

Customer Support: Keeping.com provides a streamlined email ticketing system for customer support. According to the vendor, users can efficiently organize and categorize support emails, track response times, and measure customer satisfaction. The tool also includes collision detection to prevent multiple team members from simultaneously working on the same support request.

Help Desk: Keeping.com can be utilized as a help desk tool to promptly track and resolve customer issues. According to the vendor, users can convert emails into support tickets, assign and prioritize them, and monitor their progress. The tool offers robust reporting and analytics to measure team performance and identify areas for improvement.

Google Groups: Keeping.com seamlessly integrates with Google Groups to enhance functionality and provide additional features. According to the vendor, users can collaborate on emails, share private notes, and assign and prioritize incoming emails by incorporating Keeping.com into a Google Group.

Multiple Inboxes: Keeping.com allows users to efficiently manage multiple Gmail inboxes from a single account. According to the vendor, users can log into a single account and access all their shared mailboxes in one centralized location, streamlining email management and organization.

Gmail Templates: Keeping.com empowers users to create and share Gmail templates for quicker responses. According to the vendor, users can save and share commonly used questions and responses as templates, reducing repetitive typing and ensuring consistency in email communication.