Keeprop

Keeprop is a workforce and asset management software developed by Keeprop Software Inc. The software aims to streamline operations and enhance service delivery for companies facing complex and real-time service-management challenges. It automates service dispatching, optimizes work processes, and increases user satisfaction. Keeprop is targeted towards businesses of all sizes in various industries including field-service organizations, facilities management companies, utilities and energy companies, telecommunications companies, and construction and engineering companies.

Key Features

Automated Services: Keeprop automates the dispatch of work orders, ensuring tasks are assigned to the appropriate technicians at the right time. The system generates and dispatches work orders automatically when requested by users or devices. It continuously analyzes and learns to suggest improvements to the current process.

Mobile: Keeprop provides a user-friendly mobile app that facilitates business processes, offers real-time situational overviews, and simplifies internal and external communication. The mobile app enables staff to access and manage tasks on the go, enhancing efficiency and responsiveness.

Connected: Keeprop supports IoT usage, allowing for the connection of devices and assets using IoT interfaces. The software utilizes IoT to monitor assets in real-time, providing better visibility and control over operations.

Directly connect the users and assets with technicians: Keeprop efficiently manages the field workforce to ensure timely and high-quality service delivery. The software connects users and assets with technicians, facilitating efficient service delivery. Technicians can be assigned tasks based on standardized requests made by users or devices, which are mapped into standardized tasks.

Automated Work Dispatch: Keeprop eliminates the need for manual dispatch work by automatically routing tasks. Instructions stored in the Keeprop database determine how the servicing is organized or contracted. Upon receiving a request, Keeprop consults the instructions and delegates the work order to the appropriate person, team, or company.

Automated Follow-up and Quality Check: Keeprop tracks the service team throughout the work cycle, monitoring time and visited locations to ensure work progress. The software escalates performance issues and notifies the manager in charge. Quality checks are conducted through customer satisfaction surveys or IoT monitoring.

Asset Availability Optimization: Keeprop uses GPS to locate assets and provides real-time location information to the service team. Assets, vehicles, and technicians can be easily connected to Keeprop using IoT interfaces or dedicated GPS modules. Key parameters essential for the service process are available for better planning and management.

Automated Performance Analysis: Keeprop continuously conducts analyses and maintains a record of accomplishments for each technician, team, asset, service type, territory, etc. Feedback from asset users or machines via IoT interfaces is included in the analysis. Data are presented as KPIs or in different reports, providing valuable insights into operations and performance management.

Work Scheduling: Keeprop allows for the creation of work orders based on service requests or advanced scheduling. The software treats all work orders equally, providing an overview of all activities and enabling effective day-to-day operations management.

Mobility and Automated Notifying: Keeprop's mobile app keeps the service team fully mobile, notifying and guiding technicians throughout the entire service cycle. The app requests confirmation of work order acceptance, location approval, and other necessary steps. The software acts as a proactive manager, keeping the team focused on priorities, time, and performance.