Kiodesk

Kiodesk is a customer support software developed by Roboeyelabs that aims to help businesses deliver exceptional customer support. According to the vendor, Kiodesk is designed for businesses of all sizes, from small startups to large enterprises. It is utilized by various professions and industries, including customer support representatives, customer service managers, IT helpdesk teams, sales and marketing teams, as well as e-commerce and online retail businesses.

Key Features

Help Desk Platform: According to the vendor, Kiodesk operates as a fully managed cloud service, providing users with a help desk platform. It allows businesses to track and manage user requests, communicate with customers, and handle customer support related issues.

Timely and Relevant Support: The vendor claims that Kiodesk offers tools that enable customers to find timely and relevant support without going through complex processes. Customers can easily access the support they need, reducing frustration and improving their overall experience.

Increased Agent Productivity: According to the vendor, Kiodesk provides features that can help increase agent productivity. Agents can efficiently handle customer support by accessing all necessary information and tools in one platform.

Analytics and Reports: The vendor states that Kiodesk offers analytics and reports that enable managers to identify key issues in agent performance. This can help managers make data-driven decisions to improve service quality and customer satisfaction.

Integration with Software Ecosystem: According to the vendor, Kiodesk is well integrated to work in every software ecosystem. It can seamlessly integrate with existing systems, making it easy to implement and use in corporate environments.

Collaboration between Support Teams: The vendor claims that Kiodesk promotes collaboration between support teams. Calls and queries are collated into one hub, allowing team members to view and collaborate on how to handle, prioritize, and manage responses.

Asset Management and Reporting: According to the vendor, Kiodesk provides asset management and reporting widgets that are necessary in corporate environments. It helps businesses efficiently manage and track assets, as well as generate reports for analysis and decision-making.

Multilingual Helpdesk: The vendor states that Kiodesk offers a multilingual helpdesk, allowing businesses to provide support in multiple languages. This can help businesses cater to a diverse customer base and provide personalized support to customers in their preferred language.

Team Huddle: According to the vendor, Kiodesk includes a feature called Team Huddle, which allows team members to collaborate and discuss customer support cases. This can improve communication and knowledge sharing among team members, leading to better customer service.

Scheduled Reports: The vendor claims that Kiodesk allows users to schedule and automate the generation of reports. This can save time and ensure that reports are regularly produced for analysis and monitoring.