KSAVI Workforce

KSAVI Workforce, developed by Softelnet S.A, is a field service management software that aims to enhance employee productivity, reduce operating costs, and drive profitability for organizations delivering services in the field. This solution caters to small and medium businesses as well as enterprise organizations in various industries including telecommunications, utilities, HVAC, insurance claim adjustment, and equipment installation and maintenance.

Key Features

Real-time Connectivity: According to the vendor, the software enables seamless communication between the service center and mobile workers in real-time, facilitating efficient coordination and timely updates on job statuses.

Optimal Job Scheduling: The vendor claims that the software connects job scheduling with mobile asset management to maximize the number of jobs completed per day, resulting in improved operational efficiency and increased customer satisfaction.

Paperless Operation: The vendor states that the software aims to reduce paper-based overhead by digitizing processes, minimizing administrative tasks, and streamlining workflows, potentially leading to cost savings and environmental sustainability.

Inventory Management: According to the vendor, the software helps eliminate inventory losses by efficiently tracking and managing inventory assets, ensuring that technicians have the necessary resources readily available for service delivery.

Customer Feedback: The vendor claims that the software allows organizations to capture valuable customer feedback, with the aim of continuously improving service quality, addressing customer concerns, and enhancing overall customer satisfaction.

SLA Support: According to the vendor, the software provides support for managing service requests with Service Level Agreement (SLA) commitments, potentially leading to increased customer loyalty and retention.

Online Documentation Access: The vendor states that the software provides field technicians with online access to required documentation and customer history, enabling them to deliver accurate and informed service and potentially enhancing customer satisfaction.

Back-office Optimization: According to the vendor, the software aims to optimize team and equipment time plans, facilitate easy management of schedules, customers, and employees, and provide business visibility to improve back-office performance and overall operational efficiency.

Standardized Workforce Processes: The vendor claims that the software helps streamline and standardize workforce processes and inventory management, potentially reducing errors, improving consistency, and facilitating division of responsibility within the organization.

Integration Capabilities: According to the vendor, the software seamlessly integrates with existing IT infrastructure, allowing for smooth data exchange and collaboration with other business systems, potentially enhancing overall operational efficiency and effectiveness.