TrustRadius Insights
ClientLook by LightBox is a software that solves several key business problems for users in the commercial real estate industry. Firstly, …
Starting at $129 per month per user
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What is ClientLook?
ClientLook by LightBox is an all-in-one CRM platform designed specifically for commercial real estate (CRE) professionals. According to the vendor, it aims to streamline and automate processes to optimize efficiency and effectiveness in managing contacts, properties, deals, and tasks. ClientLook targets...
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- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $129 per month per user
Product Details
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- Tech Details
What is ClientLook?
ClientLook by LightBox is an all-in-one CRM platform designed specifically for commercial real estate (CRE) professionals. According to the vendor, it aims to streamline and automate processes to optimize efficiency and effectiveness in managing contacts, properties, deals, and tasks. ClientLook targets small to large commercial real estate firms, including commercial real estate brokers, property managers, real estate developers, investment sales professionals, and commercial lenders.
Key Features
Effortless CRM software: According to the vendor, ClientLook is designed to be an easy-to-use CRM solution that requires minimal training. Users can quickly onboard and start using the software within minutes. The vendor also offers unlimited support, customization, and personalized training to users.
Integrated property data & listings: Users can import and input property details to build their own proprietary CRE database. The vendor claims that LightBox's property data service provides real-time updates on ownership changes, sales, financial history, demographics, and more. Custom property fields can be created, and intuitive searching allows users to find the information they need. Properties can be related to people, deals, documents, and more in one place.
Track sale & lease comps: Users can easily track deals occurring in their market. The vendor states that comps can be added to existing property records, and listings can be converted into comps once the deal closes. Comp reports can also be shared with clients.
Monitor CRE deals & pipeline: Users can monitor every stage of their transactions and track their pipeline from deal commencement to closing. According to the vendor, updates, calls, activities, files, and emails can be organized in one place online. Emails and file attachments can be electronically connected to deals and clients. The software also offers pipeline management features to help users stay on top of every opportunity.
Go mobile: ClientLook offers highly-rated mobile apps for iPhone and Android devices, allowing users to access their entire CRE business on the go. Users can access contacts, properties, deals, and more from any device and operating system. The vendor claims that features such as email integration, contact dialing, and call outcome recording are available.
Integrated & customized reporting: Users can showcase their expertise with presentation-quality reporting. According to the vendor, ClientLook allows users to send clients traditional market reports or utilize the fully integrated collaborative war room feature for a high-tech approach.
Leverage & outsource CRM support: ClientLook includes a Back-Office Assistant team that provides support to subscribers. According to the vendor, the team can assist with tasks such as data entry, online lead capture, appointment scheduling, and listing administration.
Success audit: Users can request a Success Audit, a 15-minute interview conducted by ClientLook's Success Team to help subscribers get the most out of the CRM.
Video library: Subscribers have access to over 150+ videos for training, how-to tutorials, and webinars.
Contact Management: ClientLook provides tools for efficient contact management, including task and event management features. According to the vendor, custom fields can be added to ensure no data is missed.
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| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
ClientLook by LightBox is a software that solves several key business problems for users in the commercial real estate industry. Firstly, it acts as a comprehensive organizer, allowing users to effectively track and manage their real estate activities. With reminders and notifications, users can avoid forgetting important tasks like lease renewals, ensuring they stay on top of their responsibilities.
Additionally, ClientLook significantly improves efficiency for users, enabling them to handle more clients than before. The software streamlines processes and provides a centralized location for all client information, saving valuable time and eliminating the need for manual record-keeping. Users appreciate how ClientLook keeps them informed about the movements of their clients, a feature they had been seeking in other software.
Moreover, ClientLook allows users to access and review activities done by people on any property listing at any time. This level of detail has proven to be invaluable to users and has contributed to their increased confidence in their deals and contacts after using the software for a year. The ability to quickly look up clients and determine their type when they call back is also a significant advantage offered by ClientLook.
The platform's functionality for linking properties to prospects is another crucial feature that commercial brokers find essential. By creating this connection, users can easily track leads and opportunities, improving their overall business strategies. Furthermore, the software enables seamless interactions between brokers, even when they are constantly on the go, enhancing collaboration and productivity.
Overall, ClientLook simplifies data entry processes with its intuitive interface compared to other software alternatives. It eliminates the risk of contacts falling through the cracks by allowing users to add tasks and set reminders for specific clients. This comprehensive approach gives users confidence in fully engaging with all their prospects and ensures no opportunity is missed.
In conclusion, ClientLook proves to be an asset that solves various business problems for commercial brokers in the real estate industry. Its organization capabilities, efficient workflows, detailed tracking features, and easy-to-use interface make it a valuable tool that enhances productivity, improves client management, and contributes to the success of businesses in the commercial real estate sector.
Comprehensive and Organized Solution: Users have found ClientLook to be a comprehensive and organized solution for property management, with features that help keep track of tenants, investors, and properties. Several reviewers have praised its ability to track contacts, listings, and properties effectively, making it the go-to choice for back-office operations in the commercial real estate industry.
Smooth Interactions with Clients: Many users have mentioned that ClientLook has improved their overall experience in real estate by making interactions with clients smoother. The software's user-friendly interface and approachable layout provide a comfortable environment for sharing client information with coworkers. This feature has been highly valued by multiple reviewers.
Convenient Access Across Devices: Reviewers appreciate the ease of use of ClientLook across different digital devices. Being able to access and manage information conveniently from anywhere is seen as a significant advantage. Whether using the desktop version or the Android app integrated with AnalystPro, users find it convenient to stay connected on-the-go while managing their deals efficiently within the software.
Difficult Interface: Some users have found the interface of ClientLook to be challenging to navigate and work with, stating that it is not the easiest software to use.
No Trial Period: Several reviewers expressed dissatisfaction with having to pay upfront for ClientLook without being given the opportunity to try it out first. This lack of a trial period has been a point of frustration for some users.
Integration Challenges: A number of users have mentioned difficulties with integrating ClientLook with their company's email platform, specifically Office365-Outlook. They feel that the current integration process is cumbersome and in need of a redesign or an alternate method to make it more seamless.
According to user reviews, the most common recommendations for Client Look are as follows:
- Users believe that anyone in the commercial or real estate industry should give Client Look a try, as it offers features worth exploring.
- Reviewers recommend using Client Look to streamline and simplify tasks, making work easier and more efficient.
- Some users suggest trying Insightly as an alternative to Client Look, highlighting its potential as a cheaper and easier-to-use option for comparison.