Live Chat Monitoring

Live Chat Monitoring is a solution that offers fully managed 24/7 live chat services to businesses of all sizes. According to the vendor, it aims to enhance lead capture, customer retention, sales, and cost reduction. It is suitable for various professions and industries, including e-commerce companies, SaaS companies, real estate agencies, financial institutions, and healthcare providers. Live Chat Monitoring provides the following key features:

24/7 Live Chat Agents: Expert live chat agents are available 24/7 to respond to new chats within seconds. They are trained in customer service and lead capture to ensure professional interactions with website visitors.

Facebook Messenger Integration: Integration with Facebook Messenger allows businesses to convert more leads from social media platforms, extending their reach and engaging with potential customers who prefer this communication channel.

Real-Time Delivery of Qualified Leads: Fully qualified leads captured through live chat are sent to businesses in real-time, ensuring timely and relevant leads for quick follow-up and increased conversion chances.

Co-Managed Live Chat Options: Businesses can handle their own live chat inquiries during business hours by logging into the live chat dashboard and receiving messages directly from their website. Expert live agents take over outside of business hours to provide complete 24/7 live chat support.

Monthly Reporting: Detailed monthly reports provide insights on lead captures, average response times, website performance, and more, helping businesses track the effectiveness of their live chat strategy and make data-driven decisions.

Easy Installation: Live Chat Monitoring offers a simple and hassle-free installation process. After signing up, businesses receive an email with easy coding instructions (javascript) that can be copied and pasted into their website, requiring no technical skills.

Customized Scripting: Businesses can customize the scripting used by live chat agents to align with their brand and specific requirements. Before starting the engagement, a comprehensive questionnaire captures essential information to ensure accurate representation and desired support to website visitors.

Proactive Invitation: Businesses can set up proactive chat messages based on the page a visitor is looking at in real-time, creating a personalized and responsive experience that conveys availability and prompt assistance, ultimately capturing high-quality leads.