Live800

Live800 is an enterprise-level multichannel live chat service system that offers a comprehensive platform for online marketing and customer service. According to the vendor, Live800 is designed to cater to the needs of small and large companies across various industries, including e-commerce, customer service, sales and marketing, online retail, and travel and hospitality. With its multichannel unified access and advanced features, Live800 aims to enhance online presence, improve customer communication, and drive sales growth.

Key Features

Multichannel Unified Access: Live800 allows businesses to connect with customers through various channels, such as web pages, WeChat, APP, and QR code. According to the vendor, this feature consolidates all communication channels into the Live800 workbench, ensuring efficient management and minimizing the risk of missed messages.

Automatic Customer Distribution: Live800 implements the ACD model to optimize customer service efficiency. The vendor claims that strategies like saturation, sequence, and priority are employed to strike a balance between service quality and speed, ultimately leading to improved customer satisfaction.

Frequent Visitor Identification: According to the vendor, Live800 automatically identifies frequent visitors and provides agents with quick access to their information and conversation history. This feature aims to facilitate personalized interactions and enhance overall customer engagement.

Free Chat Switching: With Live800's automatic process design, agents can seamlessly switch between multiple visitor conversations from different sources and channels. The vendor asserts that this flexibility enables agents to handle multiple inquiries simultaneously without compromising the quality of service.

Intelligent & Quick Response: Live800 offers a Frequent Response Suggestion box where agents can find frequently-used texts, links, and files to send to visitors with ease. According to the vendor, the system also intelligently suggests relevant answers as agents type, thereby improving communication efficiency.

Customer Information Collection: Live800 provides flexible ways for businesses to collect customer information, including system automatic information inquiry and proactive information gathering by agents during consultations. The vendor states that this feature allows businesses to offer targeted services to high-value visitors and generate valuable sales leads.

Customer Information Management: Live800 integrates online customer service and sales on a single work platform, allowing for efficient indexing and management of key customer information. According to the vendor, managers can easily query, export, analyze, and track customer data such as contact records, dialogue history, and consulting intentions.

Sales Opportunity Management: Live800 facilitates the sales process by recording important information such as follow-up people, record time, return visit time, and follow-up content. The vendor emphasizes that the system automatically reminds sales personnel to follow up, leading to more successful transactions and improved sales performance.

Customer Information Analysis: Live800 provides multi-dimensional customer information analysis, enabling managers to gain insights into important data such as customer source channels, intention classification, and geographical distribution. The vendor suggests that this feature empowers managers to monitor business indicators and exercise better control over customer data.

Malicious Brush Protection: Live800 offers protection against screen brushing attacks by requiring visitors to fill in a validation code before accessing the chat dialogue. According to the vendor, this security measure minimizes interference with business operations and enhances overall service quality.