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Livespace

Livespace

Overview

What is Livespace?

Livespace CRM is a CRM platform designed to optimize sales processes and enhance sales team performance. It is suitable for businesses of all sizes, from small startups to large enterprises. According to the vendor, Livespace CRM caters to sales teams and professionals, marketing agencies, IT services...

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Recent Reviews

TrustRadius Insights

Livespace has proven to be a versatile solution that meets the needs of many users across different organizations. With its range of …
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Pricing

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Basic

$19

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Livespace?

Livespace CRM is a CRM platform designed to optimize sales processes and enhance sales team performance. It is suitable for businesses of all sizes, from small startups to large enterprises. According to the vendor, Livespace CRM caters to sales teams and professionals, marketing agencies, IT services and software houses, car dealerships, and solar PV installation companies.

Key Features

Forecasting deals: According to the vendor, Livespace CRM enables users to accurately forecast future incomes, costs, and resources, allowing for precise planning.

Knowledge management: Livespace CRM offers a knowledge base where users can access information about forecasted and realized values and product statistics. The Google Chrome extension simplifies contact management by enabling one-click addition of contacts, as claimed by the vendor.

Publications: Livespace provides a variety of resources such as ebooks, webinars, and a blog to educate users on CRM implementation, sales management, and the features of Livespace CRM, according to the vendor.

Customer segmentation: Livespace CRM allows users to define their own customer segments by setting clear and automated benchmarks for customer evaluation, as stated by the vendor. This enables effective differentiation between average and key customers.

Personal Data Protection in Livespace: According to the vendor, Livespace CRM ensures compliance with GDPR regulations and protects users' personal data through appropriate application changes and internal procedures.

Communication 2.0: Livespace CRM promotes transparent team communication through email integration and a live chat feature for instant internal communication, as claimed by the vendor.

CRM for Car Dealerships: Livespace CRM offers a dedicated version for car dealerships, providing features to manage sales, engage with potential customers, and increase conversion rates, according to the vendor.

Sales process: Livespace CRM provides an inbuilt, ready-to-implement sales process to standardize operations and increase the probability of winning deals, as stated by the vendor.

CRM for IT Services & Software Houses: According to the vendor, Livespace CRM offers a dedicated version for IT services and software houses, helping them focus on quality leads, improve sales effectiveness, and streamline operations.

CRM for the Solar PV Industry: Livespace CRM offers a dedicated version for the solar PV industry, assisting companies in increasing sales, personalizing customer interactions, and anticipating customer needs, according to the vendor.

Livespace Features

  • Supported: Calendar/Reminder System
  • Supported: Contact Management
  • Supported: Document Storage
  • Supported: Email Management
  • Supported: Email Marketing
  • Supported: Forecasting
  • Supported: Interaction Tracking
  • Supported: Internal Chat Integration
  • Supported: Lead Management
  • Supported: Lead Qualification
  • Supported: Marketing Automation
  • Supported: Mobile Access
  • Supported: Quotes/Estimates
  • Supported: Reporting/Analytics
  • Supported: Sales Pipeline Management
  • Supported: Segmentation
  • Supported: Social Media Integration
  • Supported: Task Management
  • Supported: Territory Management
  • Supported: Workflow Management
  • Supported: Customer Database
  • Supported: Opportunity Management
  • Supported: Performance Metrics

Livespace Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWeb-Based, Android, iPhone, iPad
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Livespace has proven to be a versatile solution that meets the needs of many users across different organizations. With its range of features and functions, the software offers a valuable CRM tool for businesses that are not focused on large enterprises and do not require extensive reporting functionality. Users have found Livespace particularly suitable for organizations with leaner business plans, thanks to its forecast capabilities.

Furthermore, implementing Livespace has been reported as cost-effective and requiring less time compared to other CRM systems, making it an attractive choice for those seeking efficiency and affordability. However, it's worth noting that some users have encountered issues with email formatting, specifically when inline images are involved. This can result in the inclusion of base64 code in the middle of the email, which may affect the overall presentation and user experience.

Another aspect that users have mentioned is the need for improved support from the company. Some users have experienced difficulties in receiving timely responses and assistance when encountering issues with the system. This highlights an opportunity for Livespace to enhance their customer support processes to ensure prompt and efficient resolution of any problems that may arise.

Overall, Livespace proves to be a versatile CRM solution that effectively caters to the needs of various organizations. Its forecast capabilities and cost-effectiveness make it a practical choice for businesses with leaner business plans. However, improvements in email formatting and timely support would further enhance the overall user experience.

Great Alternative to Top CRM Software: Several users have found Livespace to be a great alternative to top CRM software like Salesforce. They appreciate that it provides similar features and functionalities, making it a viable option for those who don't require the advanced capabilities of more expensive platforms.

Easy-to-Use and Intuitive Interface: Many reviewers praise Livespace for its easy-to-use and intuitive interface. This user-friendly design contributes to its effectiveness in customer relationship management, allowing agents to navigate the system effortlessly and access information quickly.

Convenient and Affordable CRM Solution: Users highlight that Livespace is a convenient CRM tool that works well for companies of all sizes. Its accessibility and affordability make it an attractive choice for businesses looking for a cost-effective solution.

  1. Lack of customer support: Some users have expressed frustration with the lack of customer support for Livespace, stating that it is non-existent. This can be problematic for users who encounter issues or require assistance with the software.

  2. Email formatting difficulties: Reviewers have mentioned that composing and formatting emails in Livespace can be challenging and frustrating. The software may not provide an intuitive or user-friendly interface for email composition, leading to difficulties in creating professional-looking emails.

  3. Limited native integrations: Livespace seems to have a limitation when it comes to native integrations, primarily working with Polish systems. Users would need to rely on third-party integration tools like Zapier to connect Livespace with other systems, which may cause inconvenience and additional costs for some users.

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