Overview
TrustRadius Insights
LogMeIn Support tool
LogMeIn Pro- Review
It gets the job done but not overally impressed
Never Have Unhappy Customers
Reasonably priced unattended remote access software with simple setup
Good value for the money for sales and IT employees.
LogMeIn Pro - logged in!
An excellent, user-friendly remote work option for small business
LogMeIn Pro - Great tool, but a bit pricey.
You'll be available anywhere at any time!
LogMeIn Pro Review
Remote Desktop Connections Using LogMeIn Pro
Love LogMeIn.
Small Business Access with LogMeIn Pro
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Over-the-Internet remote session (15)9.191%
- Screen sharing (14)8.989%
- File transfer (14)7.777%
- Access to sleeping/powered-off computers (14)6.969%
Reviewer Pros & Cons
Pricing
Individuals
$30.00
Power Users
$70.00
Small Businesses
$129.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Logmein Pro Review - Get 14 Day Logmein Free Trial Here
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 8.9Screen sharing(14) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 7.7File transfer(14) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 6.2Instant message(12) Ratings
Ability for administrator to communicate via instant message with remote user.
- 7.2Secure remote access with Smart Card authentication(4) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 6.9Access to sleeping/powered-off computers(14) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.1Over-the-Internet remote session(15) Ratings
Establish secure remote connection with computers outside the network firewall.
- 6.6Initiate remote control from mobile(10) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 8.4Remote management of servers & workstations(13) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 7.1Remote Active Directory® management(10) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.2Centralized management dashboard(11) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.1Session record(11) Ratings
Ability to record session for training purposes.
- 6.3Annotations(7) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 7.9Monitoring and Alerts(9) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 7.3Multi-platform remote control(12) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Tech Details
What is LogMeIn Pro by GoTo?
LogMeIn Pro by GoTo Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(124)Community Insights
- Business Problems Solved
LogMeIn Pro has proven to be a versatile and reliable tool for remote access and management, according to user experiences. Users have benefited from the ability to log into their work computers remotely, enabling them to access servers, print documents, and retrieve files and programs without the need for a VPN setup or physical presence in the office. The software has also been utilized by technicians and IT teams to connect to client computers, install software/hardware, resolve issues, and troubleshoot software services on clients' servers.
Furthermore, LogMeIn Pro has been a valuable resource for individuals who frequently travel or work from different locations, providing them with secure access to their files from any device. It has also been used as a backup solution for the primary Remote Monitoring and Management system. The software's ease of use and secure connection have made it an ideal choice for various scenarios, such as supporting and training users in specific software applications, performing administrative tasks via remote screen sharing, and conducting remote troubleshooting and product demonstrations for clients. Additionally, LogMeIn Pro has addressed vulnerabilities and security issues associated with other remote tools, making it a trusted option for those concerned about data protection.
Attribute Ratings
Reviews
(1-15 of 15)Best Remote Tool for Corporate Use
- No change in screen resolution
- Clipboard synchronization
- Secure access
- Multiple device access at a single time
- Number of updates have been increased lately
- Minor bugs are present (connecting issues)
- With the new update the last accessed time is inaccurate
LogMeIn Support tool
- one website to use to allow us to connect to our customers
- easy to manage users
- the ability to use it cross platform
- cross version support is not very good
- the unattended install does not always work
- easy to setup an manage users
- integrates will with most operating systems
LogMeIn Pro- Review
- Remote screen sharing
- Access on the go
- Ability to provide screen sharing for non-desktop related applications as well
- The authentication via code sharing can be made more robust and fool-proof
- The user interface can be made more intuitive
- The pricing can be made more cheaper and easier on end users
It gets the job done but not overally impressed
- User screen flexibility
- Connectivity between host and client
- Ease of overall use
- Slow customer service - we know more about their product than whoever we talk to whenever we call in
- It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
- Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
Worst Scenario - connecting through client RDP sessions
"Meh" Scenario - presentations
Average Scenario - send a session link to a dynamic host wait for installer
Never Have Unhappy Customers
- Help older users remember skills they seldom use
- We assess user investment goals and calculate the effort required to achieve
- LogMeIn Pro makes a connection if at all possible. Users often complain about our update service when the problem is their poor line quality.
- We can view events, upgrades status, what software might be installed that is causing the problem. The users often do not read error messages and cannot describe the actual problem.
- Make it easier for users to connect.
- There are useful new features, but no communication to us that they exist.
- Good performance - renders remote computer with very little latency
- Was very easy to implement on both guest and host computers
- Subscription is fairly reasonable for this type of software
- One thing that is sometimes difficult is the setup of LogMeIn on Macs after an update - I know it is for security, but sometimes after a LogMeIn update, I will have to walk the end-user through "allowing" LogMeIn to access a few services on the Mac
- Possibly a discounted subscription rate after certain timeframe would be cool
- Other than these two items, not much else - LogMeIn works very well for what it's supposed to do
Good value for the money for sales and IT employees.
- Smooth operations.
- Not much for implementation.
- Saves login information.
- I don't have any cons at this time.
LogMeIn Pro - logged in!
- Gives access to a host computer.
- It allows document transferring, even programs.
- The floating bar at the top sometimes covers the work in progress.
- The resolution could be better.
- It's easy to access and manage files remotely.
- I can use and administer multiple machines from a single account.
- Price could be a little more competitive.
- Screen resolution is spotty, especially on Mac.
LogMeIn Pro - Great tool, but a bit pricey.
- Remote access is very fast.
- Installer is easy to implement.
- Pricing is very high, and is one of the reasons it got demoted at our organization.
- Not having file transfer on the main remote screen, but having to switch back is awkward.
You'll be available anywhere at any time!
- I can register more than one PC to log in any time and at any place
- Very good performance
- You can secure your screen using the black screen, so when connected remotely, no one can see your screen.
- Very expensive
- Requires a very strong internet connection to feel stable
- Didn't detect the CTrl+alt+del from the keyboard, as it has its own
If your internet speed is weak, you'll face a hard times connecting to your PC.
LogMeIn Pro Review
- Fast and reliable-- LogMeIn Pro you can access the remote server within a minute or so, and it is always reliable to use. There is no downtime. The initial login process is very fast and simple to use.
- Two ways to access LogMeIn Pro-- You can access LogMeIn Pro via a web URL link, and download the LogMeIn Pro app whichever way is easier for user to access. I personally download the app on my PC.
- LogMeIn Pro is a clear and simple UI that is easier to navigate through. The ability to capture screenshots, records sessions, file transfer and much more is very similar to other remote desktop connection softwares.
- LastPass-- LogMeIn Pro offers a feature that no other remote desktop app out there offers which is LastPass. You get an yearly license depending on which package you choose. LastPass is pretty much all the solutions to store passwords, sync passwords to other devices, and a password generator.
- LogMeIn Pro lacks performance when it comes to Macs. I have a personal MacBook pro and I often want to use LogMeIn Pro, but cannot due to connections issues. For example, when I log into LogMeIn Pro using my Mac, my connection is solid for only 5 mins and then it just drops. But, using a Windows PC, my connection is stable for a longer duration of my session. My clients have Windows PCs for the most part, but just a few have Macs and remote into their PC the connection. I can notice that it is not as stable as Windows PCs are. I would recommend that LogMeIn Pro engineers focus on their underlying base code to make the software stable for Macs.
- LogMeIn Pro is expensive-- For individuals and tech savvy folks who want to have their own LogMeIn Pro for their personal use, it will put a dent in your wallets. Their base cost starts off at upwards of $800 per year. For small business such as the company I work for, we have an yearly license which costs around 2k for up to 10 PCs . I would like LogMeIn Pro to have a "free" version where users can still use LogMeIn Pro but with limited features. Even if they limit the bandwidth I think it would work.
Remote Desktop Connections Using LogMeIn Pro
- Ease of use on the web
- Ease of use with the desktop app
- Ability to reboot system remotely when needed
- Pricing has changed dramatically
- New plans offer things that most technicians do not want
- Make it easier to upload and download files to controlled systems.
Love LogMeIn.
- Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
- Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
- Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
- Need easier and better file transfers.
Small Business Access with LogMeIn Pro
- Initial setup is user friendly and intuitive. Just follow the steps.
- Setting up user accounts and applicable access restrictions is very simple. Reviewing these at a glance is just as clear.
- Once you're in, you're in! You are able to work on the remote destination without issue, all the way up to linking to network printers and local printers.
- You can always see who is logged into which destination, audit their activity and, if needed, end or monitor their session.
- You can set the security features in LogMeIn Pro up to notify the Admin user of an array of events, including login attempts (both successful and unsuccessful) and login attempted using invalid credentials. Very secure.
- LogMeIn Pro allows only one user to control the remote destination at a time. If more than one user needs to access/control the same destination, they can share the session (visibility to both parties), or will need to wait till the prior user is logged out for a more secure session. Being able to log in and use the same destination at the same time, initiating unique sessions would be ideal. (Similar to VPN.)
- Ability to override or default session settings for security, for example blanking the remote monitor (or not), recording a session, or changing access while the user is in-session. This would allow an administrator or manager to more closely audit activity.
- Provide a one-click logout+disconnect. Right now, users must disconnect their session before exiting LogMeIn Pro. If their session is not first disconnected and the user simply exits or logs out of LogMeIn Pro, the session may remain active, without disconnecting. This would show as an active session, even if the user is technically no longer using the remote destination.
- More detailed audit information. What application did the user access while connected to the remote destination? Was the session shared with anyone else?