Loyalty & Rewards

Yoyo Loyalty & Rewards is a customer loyalty and rewards software offered by Yoyo Wallet Limited. According to the vendor, this software aims to help businesses attract, engage, retain, and grow their customer base. It is designed for businesses of all sizes, from small independent stores to large chains with over 50 stores. The software is commonly used in various professions and industries, including cafes, pubs & bars, restaurants, retail, and health & fitness establishments.

Key Features

Mobile Payments: According to the vendor, customers can conveniently make payments through the app using mobile payment methods such as QR code technology or bank card linked loyalty. This eliminates the need for cash or physical bank cards at the point of sale, providing a convenient and efficient payment process.

Customer Feedback: The software includes a feedback channel within the app, allowing customers to share their thoughts and concerns about their experience. According to the vendor, this feature enables businesses to gather valuable feedback directly from their customers, helping them address concerns and improve their overall service.

Convenient QR Codes: If the merchant's point of sale device has a camera, customers can quickly redeem rewards by scanning the in-app QR code, as claimed by the vendor. This feature offers a seamless and efficient process for customers to redeem their rewards, enhancing the overall customer experience.

EPOS Integration: The software is linked to the Electronic Point of Sale (EPOS) system, enabling easy reconciliation of sales and a more efficient user experience, according to the vendor. It ensures smooth integration with the existing EPOS infrastructure of businesses, allowing for accurate tracking and reporting of transactions.

Segmentation & Targeting: According to the vendor, Yoyo Loyalty & Rewards enables businesses to target slipping customers and incentivize them to return to the store. It provides the ability to create targeted campaigns for specific customer segments, aiming to increase customer frequency, average basket size, and overall sales by delivering personalized offers and incentives.

Accessible Gifting: Customers can purchase and send gift vouchers through the app, providing a convenient and accessible gifting solution, as claimed by the vendor. This feature aims to increase sales by offering customers a simple way to buy gifts for their loved ones, enhancing the overall customer experience.

Order-Ahead & Order-At-Table: The software allows customers to place their orders ahead of time or directly at the table through the app, as stated by the vendor. This feature provides a contactless and streamlined ordering process, especially relevant in the context of COVID-19. It aims to improve efficiency and customer satisfaction by minimizing wait times and reducing physical contact.

Effortless Bank Card-Linked Loyalty: Customers can link their bank cards to the app and automatically earn loyalty rewards with every payment, according to the vendor. This feature offers a seamless loyalty program experience without the need to open the app for each transaction, simplifying the earning and redemption of loyalty rewards for customers.