Manage1to1

Manage1to1 is a 1:1 management suite designed to simplify and track various aspects of operating a device deployment in a school district. According to the vendor, this comprehensive solution is specifically tailored for K-12 school districts and provides support for technology directors, IT administrators, school administrators, teachers, and support staff. With its range of features, Manage1to1 aims to streamline help desk operations, asset management, user management, incident management, and reporting, making it a potentially valuable tool for educational institutions.

Key Features

Help Desk Features: According to the vendor, Manage1to1 offers an easy ticket workflow that allows end users to place tickets tied to checked-out devices or unrelated devices. It also supports multiple department support for categorizing and assigning tickets to staff.

Asset Management Features: Manage1to1 includes an inventory management feature that aims to help track and manage devices in a portable device deployment, potentially reducing the burden of managing devices and allowing for increased focus on other tasks. The solution also includes features for tracking device insurance plans, ensuring proper handling of insured devices within district policies, and maintaining a device logging system to track device history and manage device lifecycle and maintenance. Additionally, Manage1to1 provides a single screen view of device information, including current user, incidents, device details, and insurance coverage, which may simplify device management for districts with large numbers of devices.

User Management Features: Manage1to1 offers features to simplify user management for districts, including exporting data for creating and managing student and staff credentials through its account provisioning feature. The solution also allows the addition of device restrictions for students and provides user notes and comments for easy management. According to the vendor, the full history feature maintains comprehensive user histories, including incidents, billing, and device information, potentially aiding in making informed decisions regarding students and devices. Furthermore, Manage1to1 accepts various forms of student ID photos for proper identification, aiming to ensure accurate association of users with their accounts.

Incident Management Features: According to the vendor, Manage1to1 includes an evidence tracking feature that allows for full photo documentation upload, ensuring proper documentation of incidents. The solution also offers an invoicing feature, enabling easy issuance and tracking of invoices, with full reporting on invoices and payments. Manage1to1 includes a technician logging feature that logs documentation to track the progress of repairs and incidents, potentially enhancing incident resolution and productivity. Additionally, the solution keeps photographic evidence of equipment damage, aiming to ensure proper documentation for incident inquiries.