Overview
What is ManageEngine Mobile Device Manager Plus?
The ManageEngine Mobile Device Manager Plus application is an enterprise mobile device management (MDM) solution.
Feature packed, yet simple to use MDM solution
Affordable MDM solution with room to improve
The best MDM solution
Reviewer Pros & Cons
Pricing
What is ManageEngine Mobile Device Manager Plus?
The ManageEngine Mobile Device Manager Plus application is an enterprise mobile device management (MDM) solution.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is ManageEngine Mobile Device Manager Plus?
ManageEngine Mobile Device Manager Plus Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews and Ratings
(11)Attribute Ratings
Reviews
(1-4 of 4)Great Content Manager features
- Content manager
- MDM
- Inventory
- Documents are sorted by some random order by default, users need to manually select "sort by A-Z", and even by doing so, coming out of documents and back in will reset the order to the random one. Would be amazing if A-Z was default, or if I could find out what this default order was to edit the files accordingly.
- Playing audio files from the app is approached as if it was a video: if you come out of the app or lock the screen, the audio will stop. Would be great if it could act like music apps and keep playing with locked screen.
- Content Manager
- Remote control and MDM
- Tracking
- A lot less time wasted uploading and wiping devices one by one!
Feature packed, yet simple to use MDM solution
- Integration with our user system (Windows Active Directory/Azure).
- An amazing feature which automatically syncs users from our central source so we don't have to do this manually, reducing errors and automating the staff onboarding experience. This also allows groups which we can use to target devices / profiles.
- Remote control of devices.
- Being able to remotely screen share and take control of devices allowed us to instantly respond and resolve issues with settings/apps on our users devices without having to bring the devices into the office allowing a quicker resolution of problem and minimising impact to business.
- Simple Setup
- The configuration of devices through profiles is incredibly easy to do, yet flexible with numerous options we can enable. The best feature ultimately is the simplicity. You just select the options you want without having to select 10 other required settings.
- Responsive support.
- On a few occasions we had some issues (down to user error) we were able to joing live chat with support and within a matter of minutes they were able to show us where we went wrong before anyone noticed the mistake.
- Remote control (for android) requires user intervention at the device. They need to allow access from a notification. It would be useful for some of our kiosks to be able to do this unsupervised.
- Showing a devices previous locations could be better shown together on a single map. At present it shows a single location which you can go to previous locations.
The perfect fit for any size of organisation with the software being simple enough for non-technical staff to be able to deploy and manage devices.
- Integration with Active Directory
- Remote Control functionality
- Location Tracking / Lost Mode
- Significant reduction in the time for configuring new devices when changing mobile contracts
- Reduction in the time to resolve issues from hours to minutes
Affordable MDM solution with room to improve
- Geo tracking: once the mobile app is installed, the phone checks in to our cloud management console and we can ping the location of the device easily.
- Lost/stolen device: when a device is lost or stolen, we can make the phone make a sounds to help in finding it or perform a complete wipe to remove any sensitive data.
- App management: they make it easy to add mobile apps that can automatically be pushed out to all of the managed devices. It is easy to control what apps you want to have immediately installed, apps you want to make available, or apps you want to block.
- Email enrollment: the e-mail enrollment option for devices is inconsistent, and this is an area that would seem like an easy fix. In most of the cases where we've tried to enroll devices via email, the text is incredibly small and the hyperlinks are either not visible or not easily clickable unless you zoom in a lot. When requiring staff the enroll their own device, you essentially have to rely on the SMS enrollment option.
- SMS enrollment credits: the option for SMS enrollment actually works great. However, where it needs to be improved is how the credits are provisioned. There is no way to actually purchase additional credits. When you first sign up for ManageEngine MDM Plus, you are given a set amount of credits. Once those run out, it is a huge pain to try to obtain more. It should be possible to be able to simply order additional credits.
- Management console interface: the management console has a lot of excellent features, but the design has a lot of room for improvement. The navigation menus are a little confusing. For example, areas for enrollment, inventory, and device management all have lists of managed devices, but each has different information. It should be easy to simply click on a device and tell whether it's already been enrolled, etc. without the need for jumping around separate pages.
- Client user management: when you enroll a device via an end-user, you must add a user ID and email address. If you ever want to update those, you can't. Further, you can't seem to be able to delete users altogether. When employees leave and new ones are hired, phone numbers tend to get flipped around. This has caused a few headaches in enrolling/removing devices.
- Positive: we've been able to locate lost devices. Even finding just 1 or 2 devices saves a few hundred dollars for us in equipment replacement costs.
- Negative: have end-users enroll their devices has not been a very smooth process. It has taken a lot of patience and time on the IT side. Out of our about 200 devices, it has taken us about 4 months with two staff working to enroll devices.
- Device location.
- Remote wipe/reset.
- Manage applications.
- There are ways to integrate with manufacturers to make the enrollment process much more convenient and less involved (such as KNOX Mobile Enrollment and Google Zero Touch) that we are considering.
The best MDM solution
- Localization.
- App inventory.
- Control devices in real-time.
- Push app and configuration.
- Separate business and personal profile.
- Can improve push configuration on Windows OS.
- Implement the solution for laptops management.
- Create a separate encrypted drive.
- Improve security for mobile devices.
- Monitor and manage mobile devices.
- Push configuration and business applications.