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Maxident has proven to be a user-friendly and flexible software solution, making it particularly beneficial for dental offices just …
Overview
What is Maxident?
Maxident is a patient management system which can be accessed and operated remotely and features imaging and charting modules, from Canadian company Maxim Software Systems.
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What is Maxident?
Maxident Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Maxident has proven to be a user-friendly and flexible software solution, making it particularly beneficial for dental offices just starting out. Users have praised its ability to facilitate smooth communication between the front end and back end of the office, as well as with patients. This has helped optimize office operations and improve overall efficiency.
One of the key business problems solved by Maxident is scheduling and billing management. The software offers basic scheduling and billing capabilities that users value, allowing them to easily manage appointments and payments. Additionally, Maxident's unlimited support has been highly appreciated by users, providing them with the assistance they need when facing any challenges or questions.
Another significant problem solved by Maxident is streamlining patient communication. The software's features, such as MaxiReminder, have greatly reduced the time spent on confirming and communicating appointments. This has not only improved patient satisfaction but also increased office productivity.
Maxident's paperless option has addressed concerns about patient confidentiality and accuracy. By eliminating the need for physical files, users have gained confidence in maintaining the privacy of patient information while ensuring data accuracy.
Data security is another critical issue that Maxident solves through its secure data backup feature, MaxiVault. Users have found this feature to be reliable in retaining data and minimizing downtime in case of server crashes.
Furthermore, Maxident caters to a wide range of dental offices, from small practices to large ones. It offers a comprehensive solution for practice management tasks including patient contact, scheduling, insurance claims, and payments. The software has been especially valuable for new practice owners looking to implement changes and optimize their practices effectively.
To assist users in maximizing their office productivity, Maxident provides training resources such as how-to videos and webinars. This empowers users to make the most of the software's capabilities and streamline their workflow.
Overall, Maxident Software Systems is a trusted tool for dental hygienists seeking a customizable system tailored to their specific needs. It addresses the business problems faced by dental offices, offering solutions that enhance efficiency, communication, data security, and practice management.
Exceptional Customer Service: Users have consistently praised Maxident's exceptional customer service, with rapid response times and availability during off hours. Reviewers appreciate that the customer service representatives intuitively understand their needs and are able to guide them to the correct locations within the software. This level of support has saved users from having to train new employees on the software from scratch.
Intuitive User Interface: Many reviewers have mentioned that one of the standout features of Maxident is its ease of use. The software's user interface is described as intuitive, with bright screens and large font, enhancing the overall navigation experience. Users find it simple to navigate and perform tasks, making their workflow more efficient.
Comprehensive Features: Users highly value Maxident's comprehensive features that cater to various aspects of dental practice management. The integration of charting and x-rays within Maxident provides a feature-loaded experience for users. Additionally, the ease of asking for help through email or phone and receiving quick and responsive support from Maxident's customer service team contribute to a positive overall experience for users.
Difficulty with Payment Entry: Several users have experienced challenges when entering payments into Maxident, as there have been discrepancies between the amount received from insurance and the software's calculation. This has resulted in time-consuming efforts to correct these errors.
Lack of Intuitive Navigation: Some users have found it unintuitive to access a patient's chart by clicking on their name within various reports. They suggest that simplifying this process would greatly improve navigation within the software.
Challenging Pre-determinations Process: The process of sending pre-determinations to insurance is seen as challenging and not very user-friendly by some reviewers. They have highlighted that this lengthy process can be frustrating and inefficient.