TrustRadius Insights
Users of Medsender have found the platform to be an invaluable tool for securely sending patients their superbills, radiology and lab …
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Enterprise
$0
Cloud
Solo
$99
Cloud
per month
Group
$249
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Medsender?
Medsender Features
- Supported: Access Controls/Permissions
- Supported: Alerts/Notifications
- Supported: Audit Trail
- Supported: Collaboration Tools
- Supported: Document Management
- Supported: Drag & Drop
- Supported: Electronic Signature
- Supported: Encryption
- Supported: Mobile Access
- Supported: Search/Filter
- Supported: Workflow Management
- Supported: Activity Tracking
- Supported: Archiving & Retention
- Supported: Commenting/Notes
- Supported: Compliance Tracking
- Supported: Data Import/Export
- Supported: Document Capture
- Supported: Document Classification
- Supported: Document Generation
- Supported: Document Storage
- Supported: File Conversion
- Supported: File Recovery
- Supported: File Sharing
- Supported: Full Text Search
- Supported: Optical Character Recognition
- Supported: SSL Security
- Supported: Secure Data Storage
- Supported: Third Party Integrations
- Supported: Version Control
- Supported: Automated Routing
- Supported: Delivery Tracking
- Supported: Email to Fax
- Supported: Fax to Email
- Supported: Whitelisting/Blacklisting
- Supported: Patient Engagement
- Supported: Patient Records Management
Medsender Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Chromebook, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Medsender have found the platform to be an invaluable tool for securely sending patients their superbills, radiology and lab results, and other medical records. By serving as a HIPAA-compliant fax machine, Medsender ensures the secure transmission and receipt of sensitive medical information, improving efficiency and reducing paper waste for healthcare providers. The centralized fax management feature allows users to view all faxes in one place, distributing work evenly among staff and eliminating the need for traditional fax machines and physical paper storage. Users appreciate the reasonable pricing of Medsender, which meets the needs of small solo businesses, and commend the prompt support, easy installation, and excellent training provided by the platform. Additionally, Medsender seamlessly integrates with EHR systems, acting as an e-fax and document management tool. The software's speed, user-friendliness, and efficiency streamline fax management processes while maintaining HIPAA compliance. Overall, Medsender has proven to be a cost-effective alternative that saves time, reduces paper waste, and facilitates the secure distribution of information within healthcare organizations.
Convenient and Efficient HIPAA Compliant Communication: Many users appreciate that Medsender allows them to send HIPAA compliant emails to patients without requiring a patient portal or additional login credentials. This feature has been praised by several reviewers for its convenience and efficiency in securely sharing medical records and test results with patients and other providers.
Seamless Integration with EMR Systems: The seamless integration of Medsender with EMR systems is highly valued by users. Multiple reviewers have expressed their satisfaction with this feature, as it eliminates the need for manual data entry and reduces the risk of errors. By easily accessing and transferring patient information, healthcare providers can streamline their workflow and improve overall efficiency.
Responsive Tech Support: Users are impressed with the responsiveness and quick support provided by Medsender's tech support team. Several reviewers have mentioned that they find the support efficient and helpful in resolving any issues or answering their questions in a timely manner. This prompt assistance from the tech support team has left a positive impression on users who value reliable customer service.
User Interface: Some users have mentioned that the user interface could be more friendly and appealing. They feel that improvements in the design and layout would enhance their overall experience with Medsender.
Burden of Processing Faxes: Several users expressed that the software did not significantly reduce the burden of processing incoming faxes for their medical group. They were expecting more streamlined and efficient fax management capabilities.
Limitations with Kareo Integration: A number of users encountered limitations with Kareo integration, as it does not allow each provider to have their own unique fax number. This resulted in the need to manually change the fax number on orders using Medsender, which was seen as an inconvenience by some reviewers.