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MessageDesk

MessageDesk

Overview

Recent Reviews

TrustRadius Insights

Users of MessageDesk have experienced a range of benefits and use cases that have greatly improved their communication and efficiency. …
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Pricing

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Starter

$14

Cloud
per month

Operator

$39

Cloud
per month

Team

$129

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is MessageDesk?

MessageDesk Features

  • Supported: 2-Way Messaging
  • Supported: Automated Responses
  • Supported: Contact Database
  • Supported: Contact Management
  • Supported: MMS
  • Supported: Mass Texting
  • Supported: Message Personalization
  • Supported: Mobile Coupons
  • Supported: Mobile Keywords
  • Supported: Polls/Voting
  • Supported: Reporting/Analytics
  • Supported: SMS Messaging
  • Supported: Scheduled Messaging
  • Supported: Shortcodes
  • Supported: Text-to-Win
  • Supported: Third Party Integrations
  • Supported: Auto-Responders
  • Supported: Customer Segmentation
  • Supported: Customizable Templates
  • Supported: Mobile Access
  • Supported: Alerts/Notifications
  • Supported: Survey Builder
  • Supported: Template Management

MessageDesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWeb-Based, Android, iPhone, iPad
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of MessageDesk have experienced a range of benefits and use cases that have greatly improved their communication and efficiency. With the ability to send scheduled appointment reminders, users have seen increased attendance in their programs and events. This feature has proven to be particularly helpful in improving attendance rates for users.

Furthermore, MessageDesk has been instrumental in facilitating outreach and connecting with customers effectively. Users have found it useful for communicating product availability, taking orders, and addressing delivery issues or customer questions. Its all-in-one solution for outbound SMS marketing integrates smoothly with various tools, making it a time-saving option compared to other solutions users have tried in the past. Additionally, users appreciate that MessageDesk enables real-time communication with customers, providing them with a higher open rate than email when reaching out to potential clients.

The software also offers convenience in importing contacts and making necessary adjustments, which has been highly valued by users. It has solved previous issues related to broadcast scheduling, incoming messages, and searching for specific contacts, saving users time and frustration. Moreover, the seamless integration of MessageDesk with QuickBooks has proven to be convenient for users who require streamlined processes.

While there may be a learning curve initially, users appreciate the availability of the support team for assistance. They find that MessageDesk provides smooth communication between them and their clients, allowing for quick message delivery. It serves as a valuable tool for messaging customers with bespoke orders and tracking amends and requests efficiently.

Overall, MessageDesk has become a centralized system for messaging within organizations, improving efficiency by providing a record of chats with coworkers. It has facilitated building small ecosystems, connecting with trade people, and contacting potential clients all in one platform. By enabling simultaneous outreach through broadcasts, users have experienced quicker communication and better response rates compared to email. The ability to separate messages and the superior customer service provided by MessageDesk have also been appreciated by users.

Small businesses with limited budgets have found that MessageDesk addresses their specific needs effectively. The good price and functionality of the software have been praised by users. SnapDesk, the software behind MessageDesk, has allowed companies to improve attendance at meetings and reach prospects on their mobile devices. Its bulk text messaging feature has been particularly useful for reaching volunteers and young individuals who do not frequently check their emails. Users have regarded SnapDesk highly as a quick and effective means of disseminating information.

In conclusion, MessageDesk offers a wide range of use cases that have been positively experienced by its users. From improving communication with customers to enhancing attendance rates for events

Organized Contacts: Users appreciate the ability to organize contacts into groups, allowing them to easily reach their target audience without individually selecting each contact. Several reviewers have found this feature helpful in streamlining their communication efforts.

Legitimacy with Office Number: The option to use their office number for the app adds a sense of legitimacy to messages and reduces the chances of being mistaken as spam. Many users have mentioned how this feature has improved their communication and increased response rates.

Seamless User Interface: The user interface of MessageDesk is seamless and easy to use, making it intuitive for users to navigate and perform tasks. Numerous reviewers have praised the software's user-friendly design, which allows them to efficiently complete tasks without any significant hurdles.

  1. Tedious handling of duplicates and updates: Some users have found the process of updating and managing duplicates in MessageDesk to be time-consuming and tedious, especially until they become familiar with the platform.

  2. Lack of organization in contact list: The contact list in MessageDesk does not offer options for alphabetizing or grouping contacts, resulting in a more cumbersome search process that requires users to manually search by name rather than having a more efficient system in place.

  3. Limited features for tracking customer interactions: While MessageDesk offers basic functionality for communication, some users express a desire for additional features that would allow them to track and analyze customer interactions more effectively, enhancing their overall experience with the software.

Based on user reviews, the most common recommendations for PRODUCT are as follows: Users recommend trying out Message Desk as it provides excellent customer service and is suitable for small businesses. Users suggest giving the trial option of the software a try. This allows potential users to evaluate if PRODUCT meets their requirements. Users also recommend trying out Snap-Desk as it is easy to use and has great customer service. This alternative software choice offers similar functionality and support system to PRODUCT, making it worth considering. These common recommendations highlight the positive experiences of users with PRODUCT. They endorse its customer service quality, suitability for small businesses, and suggest exploring alternative options like Snap-Desk for comparison.

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