MessageKite

MessageKite is a business texting app specifically designed for front desk communication. According to the vendor, it is tailored to meet the needs of small to medium-sized businesses across various professions and industries, including receptionists, customer service representatives, office administrators, schools, educational institutions, music stores, and music lesson providers. With its range of features and capabilities, MessageKite aims to enable efficient and effective communication between businesses and their customers, vendors, and employees.

Key Features

Two-way Messaging: According to the vendor, MessageKite allows users to send and receive text (SMS) and picture messages (MMS) from a desktop computer, facilitating communication between businesses and their customers, vendors, and employees.

Scheduled Messaging: The vendor claims that MessageKite enables users to schedule text messages to be sent at a specific date and time, automating tasks such as appointment reminders and confirmations and ensuring timely and relevant communication with customers.

Message Templates: According to the vendor, MessageKite offers the ability to create templates for common messages, allowing for easy customization by automatically inserting the recipient's name and saving time by eliminating the need to type repetitive messages.

Autoresponder: The vendor states that MessageKite includes an autoresponder feature, which allows users to set a timer on inbound messages to automatically respond if not replied to within a pre-set amount of time. This feature aims to ensure timely responses to customer inquiries and reduce the risk of missed business opportunities.

Group Texting: According to the vendor, MessageKite enables users to notify customers, staff, vendors, etc. of important information through group or bulk messaging, ensuring messages are seen by recipients in 95% of cases and facilitating emergency notifications and closures.

Business Phone for Texting: The vendor claims that MessageKite offers business landline texting, allowing employees and customers to communicate efficiently and increasing efficiency by reducing time spent on unnecessary conversations.

Texting From Your Desktop: According to the vendor, MessageKite enables users to send text messages from any computer, increasing reach by sending messages that are nearly guaranteed to be read and providing convenience and accessibility for desktop users.

Automated Texting: The vendor states that MessageKite allows users to automate text messages to drive stronger engagement with customers, saving time and effort by eliminating the need for manual follow-ups and enabling various purposes such as upcoming sales or new social media presence.

Contact List Management: According to the vendor, MessageKite offers easy management and organization of contacts, including the ability to import contacts from a .csv file and sort contacts into specific groupings for better organization.