Related Quote from Rusty Wilson
and did so in a single, hosted solution. It was also one of the least expensive to deploy and maintain.
Microsoft Parature (Discontinued) Pricing Overview
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What is Microsoft Parature (Discontinued)?
Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged…
Offerings
- Does not haveFree Trial
- Does not haveFree/Freemium Version
- Does not havePremium Consulting/Integration Services
Entry-level set up fee?
- No setup fee
Would you like us to let the vendor know that you want pricing?
Microsoft Parature (Discontinued) Alternatives Pricing
The following is a quick overview of editions offered by other software in similar categories
Spiceworks Help Desk
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What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…
Salesforce Service Cloud
What is Salesforce Service Cloud?
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
Intercom
What is Intercom?
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
Microsoft Parature (Discontinued) Pricing-Related Quotes
Related Quote from Brendon Newell
Brendon Newell
Unified Technology Support - Student Technician
Interactive Intelligence (Information Technology and Services, 51-200 employees)I have come to realize how robust Parature really is. This comes at the cost of being able to "play nice with others". While my current company's ticketing … ticketing solutions, but hits strongly in the middle ground (ease of use, cost, customizability, etc.)
Related Quote from Verified User
We would not want to start over with a new solution. We also feel the pricing structure is fair. There really is no compelling reason to consider alternatives … 20%. As our knowledge database grew over time it has proven to be a more valued tool. The self service portal (and Parature) is used by our Client Service … functionality calls. This allows them to focus on calls that…
Related Quote from Verified User
that need to be addressed. Adjusting filter settings and dropdown ticket values that customers need to input help get the right questions to the right people … The only downside we've found to using Parature is the price per seat. Having individual seats for a whole team can…