Mobile Field Service Management for Business Central

The Mobile Field Service Management for Business Central, offered by iCepts Technology, is a software solution aimed at small to medium-sized businesses in various industries such as repair shops, field service organizations, and industrial service providers. According to the vendor, this solution offers features that enable efficient scheduling of service calls and creation of service orders, tracking of repair parts and supplies, assignment of service personnel based on skill and availability, generation of service estimates and invoices, inventory management, mobile service management for technicians, equipment maintenance tracking, project cost tracking, service contract management, and warranty management.

Key Features

Schedule service calls and sets up service orders: According to the vendor, users can efficiently schedule service calls and create service orders within the system, ensuring organized and streamlined service request management.

Track repair parts and supplies: The vendor states that users can easily track and manage repair parts and supplies used in service operations, maintaining accurate inventory records and ensuring the availability of necessary parts.

Assign service personnel based on skill and availability: According to the vendor, this feature enables the assignment of service personnel to service orders based on their skills and availability, ensuring that the right technician is assigned to the appropriate task.

Provide service estimates and service invoices: The vendor claims that users can generate accurate service estimates and invoices for customer billing, ensuring proper pricing of services and smooth billing processes.

Inventory management: According to the vendor, this solution offers comprehensive inventory management functionality, allowing users to effectively track and manage service-related inventory items, optimizing inventory levels and ensuring timely availability of parts.

Mobile service management: The vendor states that the mobile app allows service technicians to remotely manage and update service orders in real-time, enhancing efficiency and customer service.

Equipment maintenance: According to the vendor, this feature enables users to track and manage equipment maintenance schedules and tasks, preventing breakdowns and ensuring optimal equipment performance.

Track project costs: The vendor claims that users can track and monitor project costs associated with service operations, providing visibility into project expenses and facilitating profitability management.

Service contract management: According to the vendor, this solution offers functionality to efficiently manage service contracts, including creation, renewal, and tracking, ensuring compliance with service agreements and enhancing customer satisfaction.

Warranty management: The vendor states that users can easily manage warranties for serviceable items, tracking warranty periods and efficiently managing warranty claims.