MomentSnap

MomentSnap is an employee engagement and performance management platform designed to address the turnover pandemic in America's hourly workforce. According to the vendor, MomentSnap aims to maximize shifts, boost performance, and empower team members. The platform is suitable for businesses of all sizes, with a particular focus on those with a large number of hourly employees. MomentSnap is commonly used in professions and industries such as retail, hospitality, restaurants, casual dining, service industry, customer service, and healthcare.

Key Features

ShiftOne: According to the vendor, ShiftOne has been proven to reduce turnover probability by half by enhancing the experience of shifts. It offers features such as scheduling, communication, recognition, and competition to empower team members.

Boost Performance: The vendor claims that ShiftOne can drive 4-15% improvements in critical business metrics like Per Person Average Sales. They state that these improvements have been empirically measured.

Empower Team Members: MomentSnap provides features for scheduling, communication, recognition, and competition that aim to foster a culture of engagement within the workforce.

POS & Guest Sat Integration: According to the vendor, ShiftOne seamlessly integrates with various scheduling and performance data sources such as PoS, KDS, and Guest Review. The platform then consolidates this data into a user-friendly mobile interface.

Gamification & Competition: The vendor states that MomentSnap incorporates proprietary game mechanics to incentivize incremental performance gains through daily missions, achievements, and leaderboards.

AI-Powered Recognition: The vendor claims that MomentSnap utilizes Artificial Intelligence tools to analyze team member Key Performance Indicators (KPIs) and derive actionable insights on recognition and turnover risk. These insights are then provided to field management.

Scheduling & Communication: ShiftOne's chat interface facilitates direct team member recognition, scheduling, and serves as a hub for distributing operational information. It includes features such as shift swaps, covers, and manager approvals.

Employee Recognition: MomentSnap provides a platform for employee recognition, enabling managers to acknowledge and appreciate their employees' achievements and efforts. Managers can send customized messages of congratulations to high-performing employees and words of encouragement to those who need improvement. The mobile-first platform allows managers to conveniently check individual employee performance and send messages using their mobile devices.

Promote Inter-shift and Inter-store Competition: According to the vendor, MomentSnap encourages healthy competition among employees by organizing intra-store competitions to motivate them to excel in their sales performance. The platform also facilitates inter-shift competition, where different shift managers can experience a sense of competition, leading to increased engagement and motivation. MomentSnap goes one step further by enabling regional competitions between stores, fostering teamwork and unity among the entire staff.

Quantifiable Engagement Results: The vendor claims that MomentSnap provides a solution to the challenge of quantifying employee engagement by incorporating dynamic data analysis. The platform allows employees to access their performance metrics, such as customer ratings, on-demand through their devices, providing them with a clear view of their progress and areas for improvement. By empowering employees through ownership of their performance metrics, MomentSnap aims to stimulate motivation and competition, resulting in measurable enhancements in customer satisfaction and performance metrics.