Mutu Call Manager

Mutu Call Manager is a call management system specifically designed for hair and beauty businesses. It caters to salons of all sizes, including single salons and multi-site salons. This product is utilized by hair salons, beauty salons, spa and wellness centers, aesthetic clinics, and nail salons.

Key Features

Never miss a client call again: Ensure callers are greeted with a friendly and professional tone through a recorded welcome message. The call queuing system allows callers to hold or leave a message, reducing the chances of missed calls. On-hold promotional messages engage callers and provide an opportunity to promote salon offers, products, and services.

Boost salon profit: Estimate the cost of missed calls and potential revenue with the calculator tool. Automatic SMS notifications to missed callers increase the likelihood of securing appointments. Prompt receptionists with 'missed call alerts' to follow up promptly. Live call view enables immediate action to fill appointments.

Market your salon: Transform the phone system into a sales tool with promotional messaging and on-hold marketing. Professionally recorded adverts engage callers and enhance the salon's brand image. Utilize caller waiting time to provide useful salon information and direct callers to the online booking system.

Manage your team: Automatic 'missed call alerts' prompt receptionists to call back promptly. Live call view allows instant visibility of missed calls, enabling prioritization. The call recording feature allows for reviewing and monitoring customer service quality. End-of-day SMS reports provide insights into team performance.

Improve client experience: Professionally recorded welcome messages deliver a professional response 24/7. Instant SMS notifications assure clients that their calls are important. On-hold promotional messages engage callers and provide information. Direct callers to the online booking system for convenient scheduling.

Peace of mind 24/7: A UK-based helpdesk provides support and guidance. Specific messages can be uploaded for emergencies or unexpected closures to keep clients informed. A telecoms failure backup plan ensures seamless operations. The 24/7 support desk resolves issues promptly.

Centralized group booking: Handle calls in a dedicated call center for multi-site salons. The whisper feature informs receptionists which salon the client is calling, improving efficiency and providing a personalized experience. Full reporting provides insights into call handling and performance, enabling better management and tracking of group bookings. Real-time feedback allows for instant callbacks.

Salon phone systems: Tailored phone systems for hair and beauty businesses. Options include traditional analogue, digital, and Voiceover Internet Protocol (VoIP) technology. Cost-effective packages are created based on bill analysis. Mutu can set up and manage various numbers for flexibility.

Salon broadband: Broadband solutions tailored to salon needs. Options include Business ADSL Broadband and Business Fibre Broadband. Fast and reliable connectivity is ensured, with robust backup systems in place to minimize downtime and enable efficient operations.

Salon merchant services: Card payment processing services tailored to the industry. Options include countertop or wireless card machines. Mutu ensures compliance with Payment Card Industry Data Security Standard (PCI DSS) rules. UK-based support is provided for assistance and technical support.