Name: Netrix Global - Unified Communications as a Service (UCaaS) Solutions
Author: Netrix Global

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Beta Testing

Continuous Integration

Development

Attendance Tracking

Career Center

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Office Suites

Streaming Analytics

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

SaaS Spend Management

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

Freelance Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change and Configuration Management

Cloud Storage

Container Management

Digital Experience Monitoring (DEM)

Disaster Recovery

Enterprise Flash Array Storage

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

IoT Security

Message Oriented Middleware

Modular Storage Area Network (SAN)

Network Performance Monitoring

Open-Source Database

Phishing Detection and Response

Runtime Application Self-Protection

SSL Certificate

Virtualization Management

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Identity Resolution

Marketing Automation

Mobile Marketing

Retail Media Advertising

Social Media Management

Survey & Forms Building

Technology Review

Video

Video Editing

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Sales Content Management

Sales Forecasting

Sales

Cloud Security Posture Management

Security

Clinical Trial Management

Geographic Information

OSS/BSS (Operations Support/Business Support)

Online Voting

Retail Management

Vertical-Specific

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Zoom Workplace

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor pre-sale

Vendor post-sale

Contract Terms and Pricing Model

Performance & Compatibility of Online Events Software

Screen Sharing

Online Meetings / Events

Online Events Collaboration

Online Events Security

Cloud PBX

Call Management

Mobile apps

Unified Communications Platform and Collaboration

High quality audio

High quality video

Desktop sharing

Calendar integration

Meeting initiation

Record meetings / events

Live chat

User authentication

Participant roles & permissions

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Mobile app for iOS

Mobile app for Android

Business SMS/External Messaging

Voicemail Transcription

Centralized communications management

Team messaging

Team document sharing

Call and meeting analytics

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work

Online Training

In-Person Training

VoIP system collaboration

User templates

Call reports

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and  omni-channel integration with SMS, email, and social media platforms.

RingCentral Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Founded in 2002, CallTower is a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for organizations worldwide. CallTower provides, integrates and supports solutions, including Microsoft® Teams Direct Routing, Operator Connect, Office 365, GCC High Teams Audio Conferencing and PSTN, Cisco® Webex Calling / UCM, Cisco® CCPP, CT Cloud UCaaS, CT Cloud Meeting powered by Zoom and four contact center options, including Five9 for business customers.

CallTower

Netrix’s disaster recovery and business continuity planning services help to increase the user's data’s security. Netrix specializes in computer, data and hard drive backup as well as system recovery. Netrix's systems backup domain and server information and store it on a server off-site so users are able to access data quickly, no matter the situation.

Netrix Global -  Unified Communications as a Service (UCaaS) Solutions

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

<div>Netrix Global is a global cybersecurity and IT services firm. As a leader in the Cybersecurity and Managed IT Services market, we partner with our</div><div>clients to help them with everything from high-level, strategic IT services to cloud migrations, application development, data intelligence, penetration testing, managed detection and response, and running their everyday IT and cybersecurity needs.</div>

Netrix Global

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted telephony infrastructure obviated the need for local PBX hardware

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Voice directory of all employees for self-service dialing

Ability to enter rules to route calls to main number or other extensions in case of absence

Automatic recording of inbound and outbound calls

Ability to hold calls in virtual location and subsequently access from any phone in system

Ability to block numbers or send calls directly to voicemail

Receive SMS and email message notifications for voice and fax messages

Online Fax

Ability to send and receive faxes over the internet

AI-powered voice-to-text transcription of voicemails

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio connection is consistently available, with few or no interruptions.

High quality video connection is consistently available, with few or no interruptions.

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Scheduling capabilities integrate with users’ Calendars.

Meetings can be easily initiated, whether they are scheduled or on the fly.

Meetings and webinars can be recorded for playback.

Features related to remote screen sharing capabilities.

Netrix Global - Unified Communications as a Service (UCaaS) Solutions

Overview

What is Netrix Global - Unified Communications as a Service (UCaaS) Solutions?

Leaving a review helps other professionals like you evaluate Unified Communications as a Service (UCaaS) Solutions

Service Offering Details

What is Netrix Global - Unified Communications as a Service (UCaaS) Solutions?

Netrix Global - Unified Communications as a Service (UCaaS) Solutions Competitors

Reviews