Nice.Chat

Nice.Chat is a live chat software designed to enhance sales and customer service through real-time engagement with website visitors. According to the vendor, Nice.Chat caters to businesses of all sizes, from small startups to large enterprises, and is commonly used by e-commerce businesses, retail companies, SaaS companies, financial services, and the travel and hospitality industry.

Key Features

Control the Funnel: According to the vendor, Nice.Chat offers lead generation and sales conversion features to help businesses leverage real-time sales and improve the return on investment of their organic and paid traffic.

Engage: Nice.Chat provides eye-catching prompts and triggered chats to proactively engage website visitors and gain insights into their needs and interests. According to the vendor, businesses can also view visitor profiles to understand potential customer needs and interests.

Converse: Nice.Chat offers a robust set of chat tools for effective and efficient customer service. The vendor claims that features like screen tracking, helping pointers, and customizable forms can boost selling power.

Sell: According to the vendor, Nice.Chat allows businesses to suggest products to customers via chat, facilitating the buying process. The software also seamlessly integrates the checkout process into the chat interface to increase sales.

Care: Nice.Chat enables businesses to collect feedback from customers to improve their service and convert one-time buyers into loyal customers. The vendor states that businesses can utilize customer data stored in Nice.Chat to provide personalized and satisfying experiences.

Clear and Simple for Customers: Nice.Chat provides a stylish, compact, and simple chat widget that seamlessly integrates into any website, according to the vendor.

Powerful and Intuitive for Agents: The vendor claims that Nice.Chat offers all the necessary tools for effective chatting, easily accessible to agents, saving time and maximizing efficiency.

Visitors Tracking: Nice.Chat allows businesses to gather extended information about website visitors to create buyer profiles. The vendor states that businesses can track and highlight visitors' screens to assist confused visitors and provide targeted assistance.

E-commerce Tools: According to the vendor, Nice.Chat enables businesses to import products and sell them directly through the chat interface. The software also synchronizes product data for consistency in business processes.

Customization: Nice.Chat offers customization options to match the chat widget's appearance with the website's design and branding. The vendor claims that businesses can personalize the chat experience using language, avatars, greetings, and forms constructor.