Overview
What is NUACOM?
NUACOM is a provider of VoIP business phone systems, offering tailored communication services to businesses of all sizes. NUACOM helps businesses streamline their communication, and to save businesses up to 47% on telecom expenses compared to traditional phone systems. They…
Pricing
Essentials
$9.99
Unlimited
$24.99
Premium
$34.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Zoho CRM & NUACOM Integration Demo
Microsoft Teams & NUACOM Integration Demo
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is NUACOM?
NUACOM Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Live Calls Wallboard
- Supported: Live Calls Monitoring
- Supported: CRM Integration
- Supported: Ticketing System Integration
- Supported: Marketing Automation System Integration
- Supported: Zapier Integration
- Supported: Voicemail to Email
- Supported: CRM Integrations
- Supported: IVR (Interactive Voice Response)
- Supported: Ring on Announcement
- Supported: Smartcall Transfer
- Supported: Softphone Announcements
- Supported: Click to Call
- Supported: SMS Tool
- Supported: Individual Voicemail
- Supported: IVR Pay
- Supported: Call Notes
- Supported: Call ID
- Supported: Do Not Disturb
- Supported: Ring on Speaker
- Supported: Call Waiting
- Supported: Call Tags
- Supported: Wrap Up Time
- Supported: Desktop Notifications
- Supported: Speed Dial
- Supported: Parallel Calls
- Supported: Call Group
- Supported: Call Queues
- Supported: Call Blocking
- Supported: Call Pickup
- Supported: Call Conference
- Supported: Group Voicemail
- Supported: Time Based Call Routing
- Supported: Automated Call ID
- Supported: Speech to Text
- Supported: Auto Attendant
- Supported: Call Backup
- Supported: Missed Call Email
- Supported: Auto Dialer
- Supported: SSO Single Sign On
- Supported: Agent Reporting
NUACOM Screenshots
NUACOM Videos
NUACOM Integrations
NUACOM Competitors
NUACOM Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English, Portuguese, Romanian, Russian |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Nuacom has successfully addressed the issue of people ringing personal phones by providing a voicemail service for all users, according to user experiences. This feature has resulted in cost savings and a more efficient telecoms system. Users have also found the software to be more user-friendly and have praised its multiple tools that facilitate effective communication between advisors and clients, resulting in good service. Additionally, Nuacom simplifies essential tasks such as dialing, voicemail, redialing, and closing deals. Its capabilities extend beyond basic communication to address marketing attribution and integration problems, as well as customer service and IVR features. Moreover, users have appreciated the ease of transferring calls between team members and customers within the system.
The setup process of Nuacom has been quick and efficient, with excellent support and onboarding assistance. Users have had a positive overall experience with the software, citing excellent customer support and quick response times. They have found the service to be reliable, with technical problems promptly addressed. Despite some negative experiences with technical issues and installation, overall feedback has been positive for most users who praise the software's efficiency, responsiveness, and professional features.
Nuacom has proven to be beneficial for businesses dealing with telecommunications needs. Some users have mentioned consolidating multiple phone numbers into one system as a key use case of the software. Furthermore, it offers cost-effective solutions for controlling international and premium numbers. Many users recommend Nuacom due to its ease of use and ability to meet complex requirements.
However, there have been reports of issues with making calls, dropped calls, and poor sound quality from some users. These experiences have led them to describe their overall journey with Nuacom as frustrating or even a nightmare. Nonetheless, despite these difficulties encountered by few users, the majority have found Nuacom to be reliable and reasonably priced.
Overall, Nuacom's success lies in solving the problem of personal phone ringing by providing a voicemail service for all users. It offers a user-friendly interface, efficient communication tools, and cost savings while delivering excellent customer support and addressing specific business needs such as marketing attribution and integration problems.
Easy to Use and Navigate: Many users have found the system very easy to use and navigate, making it highly user-friendly. They appreciate the straightforward setup process, which makes it easy for them to get started with the system. Additionally, they find the backend of the system extremely user-friendly, allowing for full control without needing to contact support.
Seamless Porting Process: Several reviewers have mentioned that the porting process from their previous provider to Nuacom was seamless and hassle-free. The support team's involvement in the initial configuration and learning process has been highly praised by users, ensuring they understood how to use every tool effectively.
Flexibility and Convenience: Users appreciated being able to use the system on both desktop and while on-the-go, providing flexibility and convenience. They also valued the option of having more than one admin, allowing for efficient management of the system across different teams within an organization.
Confusing User Interface: Many users have found the software's user interface to be confusing and unintuitive, which has made it challenging for them to navigate and perform tasks effectively. This lack of clarity in the UI has resulted in a steep learning curve and wasted time trying to figure out how to use the software efficiently.
Technical Issues during Setup: Numerous users have reported experiencing various technical issues during the setup process. These problems range from failed connections to frequent system crashes, causing frustration and hindering their ability to fully utilize the software. The inability to set up the software smoothly has resulted in delays and disrupted workflows for these users.
Dissatisfactory Customer Service: Several users have expressed dissatisfaction with the customer service provided by the company. They have mentioned slow response times when seeking assistance or reporting issues, leading to prolonged downtimes and unresolved problems. The lack of effective issue resolution from customer support has left these users feeling frustrated and unsupported in their usage of the software.