Omnia360

Omnia360 is an OSS/BSS software solution offered by CHR Solutions. It is designed to facilitate telecom billing, customer care, and business support system operations. The vendor claims that this software provides a flexible platform suitable for businesses of various sizes, including small enterprises to large corporations. Omnia360 is said to cater to a wide range of industries, such as telecommunications companies, electric utilities, cable companies, and city municipalities. According to the vendor, this software aims to help businesses efficiently manage their operations, enhance customer service, and drive business growth.

Key Features

Dynamic Product Catalog: According to the vendor, Omnia360 offers a centralized product catalog that supports the selling and fulfillment of both traditional and next-generation products and services. This includes cloud services, unified communications, Voiceover IP products, and voice, video, and data products. The catalog is claimed to support unlimited product hierarchy, optimizing sales and reducing concept-to-cash cycle time.

Powerful Business Analytics: The vendor states that Omnia360 provides real-time business analytics capabilities, allowing management to monitor and analyze performance across sales, marketing, and customer service. Inline charts with drill-down intelligence are claimed to enable users to visually navigate data and identify trends for better decision-making.

Market-Leading CRM: According to the vendor, Omnia360 integrates with Microsoft Dynamics CRM, providing a robust customer relationship management platform. Sales and marketing professionals can leverage flexible segmentation tools, simplified campaign management, lead-to-cash visibility, and real-time sales forecasts. Customer service specialists are said to benefit from streamlined case management and improved knowledge sharing.

Centralized Customer Management: The vendor claims that Omnia360 provides a holistic view of customers within a single screen, offering access to billing, accounts receivable, orders, and service details. The solution is said to allow for the enforcement of business-specific rules, custom fields, and integration with third-party applications through simple customization, enhancing operational efficiency.

Open Architecture: According to the vendor, Omnia360 features an open architecture that seamlessly integrates with other solutions, supporting the integration of systems and applications required for operations and business processes. The open architecture is claimed to ensure scalability and flexibility to accommodate evolving business needs.

Customer Care & Billing: The vendor states that Omnia360 is equipped with multi-threaded billing engines and multi-cycle billing capabilities, serving as a powerful customer care and billing tool. It enables efficient management of customer accounts, billing processes, and order fulfillment, while supporting business-specific rules and custom fields.

Operations & Facilities: Omnia360 is claimed to support effective network inventory, network configuration, and facilities management. It allows service providers and businesses to control, monitor, analyze, and manage their networks efficiently by integrating hardware, software, system integrations, and business processes.

Financials: According to the vendor, Omnia360 includes comprehensive financial management capabilities, enabling efficient management of accounts receivable, accounts payable, and general ledger. The software provides tools for financial reporting, budgeting, forecasting, and revenue recognition, ensuring accurate and efficient financial processes.

Sales & Marketing: Omnia360 supports sales and marketing activities with tools for lead management, opportunity tracking, and campaign management, as claimed by the vendor. Sales professionals can track leads, manage opportunities, and forecast sales, while the software facilitates marketing campaigns with segmentation tools and real-time visibility into performance.

Invoice Fulfillment: The vendor claims that Omnia360 streamlines invoice fulfillment processes, allowing for efficient creation, delivery, and management of invoices. It supports various billing cycles and methods, ensuring accurate and timely invoicing. The software provides tools for invoice customization, delivery tracking, and dispute resolution.