Open SMS Pro

Open SMS Pro is an app developed by AppShark that integrates SMS messaging capabilities into Salesforce. According to the vendor, the app is designed to enhance sales growth and customer engagement and is suitable for businesses of various sizes, including Salesforce Professional, Enterprise, Performance, and Unlimited editions. Open SMS Pro is used by sales teams, marketing teams, customer service teams, lead generation professionals, and e-commerce businesses.

Key Features

Send SMS Messages: According to the vendor, users can easily send single or bulk SMS messages directly from Salesforce to Leads or Contacts, enabling quick and efficient outreach to prospects and customers.

Create SMS Campaigns: The vendor states that users can incorporate SMS messaging into their marketing strategies by adding SMS as a new channel for Salesforce campaigns, enhancing campaign effectiveness and reaching out to leads and customers.

Track Activity: According to the vendor, the app keeps a record of all SMS communications within Salesforce, allowing users to view activities for all SMS interactions under Leads and Contacts. This feature provides a comprehensive view of SMS engagement for analysis and reporting.

Get Workflow Notifications: The vendor claims that users can receive SMS messages from Workflows, enabling automated SMS notifications based on predefined workflows for faster follow-ups and improved response rates.

Access Reports and Dashboards: According to the vendor, users can gain insights into SMS engagement metrics through detailed reports and dashboards. This feature enables data-driven decision-making and helps track the effectiveness of SMS campaigns and customer interactions.

Use Templates: The vendor states that users can save time and ensure consistent communication by creating messages quickly from pre-defined message templates. This feature allows for customization and personalization as needed.

Add SMS to Your Apps: According to the vendor, users can integrate SMS functionality into other applications and systems using open APIs. This feature enables seamless communication through multiple platforms and offers flexibility in incorporating SMS capabilities into existing workflows.

Do Live Chats: The vendor claims that users can chat directly with Leads and Contacts in real-time from within Salesforce. This feature enhances customer support and engagement by enabling immediate responses and faster issue resolution.

Communicate Through SMS Two-Way: According to the vendor, users can send and receive messages within Salesforce, enabling bi-directional SMS communication. This feature supports interactive conversations with leads and customers for seamless and efficient communication.

Automate SMS Reminders: The vendor states that users can set up automated SMS reminders for appointments, deadlines, and other important events. This feature ensures timely notifications and reduces the chances of missed opportunities or tasks.