Opiniator

Opiniator is a digital comment card system offered by Opiniator that aims to provide a customer feedback and recovery platform for brick and mortar businesses. According to the vendor, it allows businesses to capture on-the-spot ratings, comments, and feedback from real customers using their own mobile phones, and track the issues until resolution. Opiniator is a feedback management software designed to gather real-time feedback from customers or visitors at various locations. It provides businesses with immediate staff alerts, customer recovery options, and actionable data to improve customer satisfaction and operational standards.

Immediate Staff Alerts: According to the vendor, staff are alerted via email or SMS if the customer is unhappy or an issue needs fixing, enabling quick response and action to address customer concerns.

Smart Social Media Connect: The vendor claims that only happy customers are nudged to social media for a testimonial, helping businesses promote positive customer experiences on social media platforms.

Multiple Survey Inputs: The vendor states that customers can choose their preferred feedback method from Web, QR Code, SMS, Phone Call, or Email, providing flexibility and convenience for customers to give feedback using their preferred channel.

Net Promoter Score (NPS): According to the vendor, the Net Promoter Question can be used to measure loyalty, allowing businesses to gauge customer loyalty and identify promoters and detractors.

Alert Tracking: The vendor claims that alerts are tracked until resolution, and staff are reminded until actions are completed, ensuring that customer issues are addressed and resolved in a timely manner.

Photo Upload: According to the vendor, customers can upload a photo for increased detail and insight, allowing customers to provide visual evidence or context when giving feedback.

English and Spanish: The vendor states that feedback convenience is increased by supporting English and Spanish, accommodating customers who prefer to provide feedback in their preferred language.

Benchmarking: According to the vendor, an online leader-board shows the gap between best and worst in class, enabling businesses to compare their performance against industry benchmarks.

Customer Connect: The vendor claims that the business can connect with the customer within seconds - still at the location, providing an opportunity for businesses to address customer concerns and resolve issues immediately.

Online Dashboard: According to the vendor, a private dashboard is updated in real-time to show location(s) performance, enabling businesses to monitor and analyze feedback data for actionable insights.