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Optymyse has become an invaluable tool for enhancing ShoreTel CC, according to users. It has proven to be highly effective in improving …
Starting at $182 per month
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Basic
$182
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Optymyse?
Optymyse Features
- Supported: Benchmarking
- Supported: Employee Recognition
- Supported: Goal Management
- Supported: Negative Feedback Management
- Supported: Performance Management
- Supported: Pulse Surveys
Optymyse Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Optymyse has become an invaluable tool for enhancing ShoreTel CC, according to users. It has proven to be highly effective in improving team engagement and providing a visually appealing representation of KPIs and targets. This product has been actively implemented by every customer where possible, as it has the remarkable ability to turn around unhappy customers and satisfy contact center staff with its user-friendly interface and impressive display capabilities. The impact of Optymyse on key performance indicators related to sales, customer satisfaction, and handle time has been significant, resulting in improved employee satisfaction. Managers have found that this tool helps them efficiently organize their staff in the call center by easily identifying which lines are being utilized the most. Agents also feel a sense of importance and engagement with the up-to-date information provided by Optymyse. Overall, this product has been successful in solving various challenges faced by contact centers, ultimately leading to better performance and enhanced employee morale.
Flexible and customizable: Multiple reviewers have praised Optymyse for its high level of flexibility and customization options. Users appreciate the ability to display multi-page and video elements, as well as add their own images, allowing them to tailor the software to meet their specific business requirements.
Excellent support and training: Several users have commended the support and training provided for Optymyse, describing it as excellent. This ensures that customers receive the necessary assistance in using the software effectively. Additionally, reviewers highlight that the software is well programmed, enabling real-time data retrieval and processing for accurate and useful information display on wallboards.
Easy to use and intuitive interface: Many reviewers have highlighted the ease of use and simplicity of Optymyse's user interface. Users find it easy to learn and manage due to its intuitive design. This user-friendliness allows employees to stay up-to-date in real-time with minimal effort while enabling quick creation of visually engaging displays without technical expertise.
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Bugs in Optymyse: Some users have encountered bugs in Optymyse, such as page order issues and duplicated pages when making changes to multi-page elements. These technical glitches can disrupt the user experience and may require additional time and effort to resolve.
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Lack of integrated features: Users have expressed a desire for more integrated features in Optymyse, including a Twitter connector to display live feeds within the software and the ability to link customer information from social media platforms. The absence of these capabilities limits the software's functionality and hampers its usefulness for managing real-time information.
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Time-consuming dashboard creation: Creating dashboards in Optymyse is reported to be a time-consuming process by some users. Additionally, these users feel that the visualizations produced by the software are not as neat or visually appealing as expected for a product released in 2017. This can lead to frustration and inefficiency when trying to design compelling visual displays of data within the software interface.