OrderLogix

OrderLogix is an order management system that aims to streamline order processing, automate routine tasks, and enhance customer service. It caters to businesses of all sizes, from start-ups to large enterprises, and is utilized by various industries such as direct response marketers, e-commerce companies, call centers, fulfillment centers, marketers, merchants, and 3rd party logistics providers. According to the vendor, OrderLogix offers a range of features that can help businesses efficiently manage their orders and achieve optimal results.

Key Features

Process More Sales: OrderLogix automates daily processing tasks, provides consistent reporting across all order channels, streamlines routine processes, and allows the workforce to focus on customer satisfaction and growth.

Make Insightful Decisions: OrderLogix enables businesses to monitor campaign performance, scripts, offers, continuity, discounts, up-sells, and cross-sells in real-time. It empowers data-driven decision-making to achieve the best results.

Provide Excellent Customer Service: OrderLogix offers a "Single View" customer overview page, which helps businesses quickly locate customers and make informed decisions when managing subscriptions, payment plans, and order/account tasks. It enhances customer satisfaction and retention.

Accelerate Productivity: OrderLogix seamlessly integrates with every order channel and automates processes, thereby increasing efficiency and productivity for businesses.

Call Center Tools: OrderLogix seamlessly integrates with telephone or ACD systems, reducing remedial tasks and generating accurate call and order reports. It provides real-time performance dashboards for call centers and combines call center, customer service, and order management functionality in a single modular system.

Integration Modules: OrderLogix offers integration with various shopping carts, payment gateways, call routing platforms, fulfillment providers, media agencies, and more. This enhances efficiency and accuracy by eliminating manual data entry and enabling seamless data flow and automation between OrderLogix and external systems.

Professional Services: The vendor provides implementation and migration services, customization and integration services, as well as training and support to ensure a smooth transition and maximize the value of the system.

Order Management System Security Features: OrderLogix complies with PCI Level I Service Provider standards, protecting customer cardholder data and merchant accounts. It offers a private cloud environment and a software as a service (SaaS) delivery model. Roles and permissions management and additional data security measures are also provided.

Automate Order Processing: OrderLogix automates order retrieval from various sources, validates order data according to campaign preferences, and streamlines payment processing with controls for different payment accounts, subscription programs, and multi-pay options.

Inventory Management: OrderLogix provides a complete set of inventory management and purchasing tools. It improves supply chain management and control deliveries to e-commerce store customers. The system automates inventory deductions and provides detailed reports and key performance indicators (KPIs) for costs, locations, purchases, and supplier performance.