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Outline has proven to be a valuable tool for users looking to streamline their documentation processes and create a centralized knowledge …
Starting at $10 per month
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What is Outline?
Outline is a knowledge base tool designed by General Outline, Inc. that aims to assist teams in organizing and accessing their collective knowledge. The vendor claims that this platform allows for the creation, editing, and sharing of documents in a structured and collaborative manner. Outline is said...
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Basic
$10
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Outline?
Outline is a knowledge base tool designed by General Outline, Inc. that aims to assist teams in organizing and accessing their collective knowledge. The vendor claims that this platform allows for the creation, editing, and sharing of documents in a structured and collaborative manner. Outline is said to be suitable for teams of all sizes, ranging from small startups to large enterprises. According to the vendor, professionals and industries such as software development, marketing and advertising, design and creative agencies, consulting firms, and education institutions rely on Outline to improve team collaboration and knowledge sharing.
Key Features
Beautiful documents: According to the vendor, Outline provides an intuitive editor with markdown support, slash commands, and rich embeds, allowing users to create well-formatted documents effortlessly.
Collaborate & comment: The vendor claims that Outline enables real-time collaboration on documents, facilitating teamwork and organized conversations through comments and threads.
Structured & instantly searchable: Users can reportedly organize their documents in a hierarchy, creating a structured knowledge base. Outline is said to automatically build a network of backlinks, simplifying navigation between related documents. The vendor states that the search function allows users to search across all documents, ensuring quick access to the required information.
Integrated with Slack: Outline is said to integrate with Slack, allowing users to search for and share documents without leaving the chat platform. The vendor claims that document updates can be automatically posted to Slack, ensuring team members are informed and up to date.
Public sharing: According to the vendor, users can share documents publicly with a link or privately with their team. Outline allows customization of shared documents with brand colors, logos, and domain, providing a professional and seamless sharing experience.
Blazing fast: Outline is described by the vendor as a fast and responsive tool, with millisecond response times. The vendor claims that documents load instantly, search is speedy, and the user interface is efficient.
Security & permissions: The vendor asserts that Outline offers robust security and permissions management, allowing users to control access to their knowledge base. Users can reportedly manage read and write permissions, create user groups, invite guest users, and set up public sharing according to their needs.
20+ Integrations: Outline is said to provide simple integrations with popular tools such as Slack, Figma, Loom, and more. The vendor also claims that users can leverage the open API to create custom integrations with their preferred business apps.
In your language: According to the vendor, Outline supports RTL (right-to-left) languages and offers translations for 17 languages, including French, Spanish, German, Korean, and Chinese. This feature aims to accommodate users from different language backgrounds.
Customizable: The vendor states that users can customize their knowledge base with custom domains, allowing them to have a branded URL. Outline also offers white-label options, enabling users to customize the platform with their own brand colors and logos.
Outline Features
- Supported: Access Controls/Permissions
- Supported: Cataloging/Categorization
- Supported: Content Management
- Supported: Knowledge Base Management
- Supported: Collaboration Tools
- Supported: Text Editing
- Supported: Full Text Search
Outline Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Outline has proven to be a valuable tool for users looking to streamline their documentation processes and create a centralized knowledge repository within their company. By implementing Outline, teams have been able to save time and increase overall efficiency and productivity. With the software's easy-to-use interface, users have found it much easier to access information and answer frequently asked questions. This has significantly improved knowledge sharing practices and boosted team productivity by providing a centralized platform for storing and accessing important information.
One key benefit that users appreciate about Outline is its cost-saving aspect. It eliminates the need for multiple accounts or subscriptions for different sites as it offers a comprehensive solution in one place. This not only saves money but also simplifies account management and reduces the stress and anxiety associated with remembering multiple login credentials. In addition to its cost-effectiveness, Outline's ability to alleviate these challenges has been particularly well-received by users, allowing them to focus more on their work without the hassle of managing numerous accounts and subscriptions. Overall, the experiences with Outline have highlighted its value in optimizing knowledge sharing, increasing productivity, and simplifying account management for organizations of all sizes.
Collaborative Work: Many users have found Outline to be a great tool for their company's wiki page, allowing for seamless collaboration among team members.
Intuitive User Experience: Reviewers have consistently praised the intuitive nature of Outline, stating that it makes the process of documenting their company's knowledge much easier.
Visually Appealing Design: Numerous reviewers have appreciated the overall look and feel of Outline, finding its visually appealing design to be a standout feature.
Frequent Technical Issues: Some users have expressed frustration with Outline due to its frequent technical issues. These reviewers mention that the software fails to work more often than it works, indicating a high frequency of problems. While specific details of these issues are not provided, this feedback implies a general dissatisfaction with the reliability of the software.
Lack of Specific Problem Details: One drawback mentioned by a user is the absence of specific problem details in their review. Although they express discontent with Outline's performance, they do not provide any specific information about the technical issues they faced. This lack of specificity makes it difficult to understand the exact nature and severity of these problems.
Unclear Customer Support Engagement: It is unclear whether or not users reached out for customer support or received assistance in resolving their technical issues with Outline. The reviewer did not mention engaging with customer support or receiving any help, leaving uncertainty about whether potential solutions were explored or offered.