TrustRadius Insights
Users have experienced a shift from manual calling to a system-driven calling environment with Ozonetel Diallers, resulting in improved …
Starting at $30 per month per user
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What is Ozonetel?
Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center,…
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Get StartedPricing
Starter
$30
Cloud
per month per user
Standard
$45
Cloud
per month per user
Premium
$55
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://ozonetel.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30 per month per user
Product Demos
SPONSOR HIGHLIGHT - Ozonetel New Brand Demo Video
YouTube
Product Details
- About
- Tech Details
What is Ozonetel?
Ozonetel Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have experienced a shift from manual calling to a system-driven calling environment with Ozonetel Diallers, resulting in improved agent performance. They have been able to customize inbound call flows to meet their specific business requirements and effectively track and monitor each agent's efforts. The platform has also been praised for its call support and ability to handle IVR and auto-dialing solutions. Users appreciate the ease of creating new users, generating reports, and having control over administrative functions. Additionally, the platform has been effective in connecting support agents with customers and resolving their issues, leading to enhanced customer experience and satisfaction. With features like virtual numbers, call recordings, and speech analytics, users are able to monitor and support their teams effectively. The platform is also being evaluated for omnichannel outbound communications, further expanding its utility. Although there have been occasional connectivity issues with outbound calls, the real-time support provided by the team has addressed these concerns. Overall, Ozonetel Diallers have proven to be a valuable tool for improving agent performance, streamlining communication processes, and enhancing customer satisfaction in various industries such as contact centers, edtech, collections, and online pharmacies.
User-Friendly Admin Tool: Many users have found the Ozonetel Admin tool to be very user-friendly, allowing them to create Inbound/Outbound campaigns without assistance. They appreciate the ease of use and available features and functionalities. The intuitive interface and simple navigation make it accessible for users of all levels of technical expertise.
Excellent Customer Support: Users consistently praise the exceptional customer support provided by Ozonetel. The support team is highly responsive, helpful, and proactive in addressing any issues or queries that arise. Users appreciate the promptness with which their concerns are addressed, making their overall experience with Ozonetel a positive one.
Cloud-Based Service: Users value the fact that the Ozonetel service is cloud-based, as it eliminates the need for on-premises installation or maintenance. This feature not only makes it convenient for users but also ensures seamless integration with other platforms. Additionally, being cloud-based adds cost-effectiveness to their organization as they don't have to invest heavily in infrastructure.
Connectivity Issues: Some users have experienced connectivity issues while using Ozonetel, which has affected their ability to effectively use the platform. These connectivity issues have caused disruptions in their usage experience.
Unsatisfactory Customer Support: Users have found the customer support of Ozonetel to be unsatisfactory, with some mentioning difficulties in reaching and getting clear communication from the support team. This lack of satisfactory customer support has hindered their ability to resolve issues promptly.
Integration Challenges: Several users have had trouble integrating Ozonetel with another platform called Cukou and felt that this lack of integration was not helpful for clients. The challenges faced during integration have created inconvenience and limitations for users trying to streamline their processes.
Users commonly recommend Ozontel for its affordable cost, quick implementation, and seamless experience. They have found the service to be reliable and easy to use, making it a good choice for organizations wanting to merge dialer and CRM. Many users also appreciate the excellent integration support provided by Ozontel for their cloud telephony needs. Additionally, users suggest that Ozontel understands user requirements and provides good service. On the other hand, users recommend taking feedback and continuously improving the software and suggest adding direct admin access for configuration creation. As for KooKoo, users find it to be an amazing product that can solve business problems with its easy and intuitive interface. They also appreciate the professional and welcoming support team of KooKoo. Users confidently recommend KooKoo as a good solution for call centers to monitor team productivity. Lastly, users recommend speaking with the account manager of KooKoo to identify solutions tailored to specific industries.