Pacific

Pacific, developed by ISO Travel Solutions, is a reservation system designed specifically for tour operators. According to the vendor, this software caters to growing, mid-sized, and large tour operators who handle more than 50,000 passengers per year. Pacific serves a wide range of professionals and industries, including tour operators, cruise lines, coach and bus operators, theme parks and attractions, as well as airlines.

Key Features

Modern Booking Kernel: According to the vendor, Pacific offers a modern booking kernel with a powerful multi GDS engine, allowing tour operators to connect to external flight, rental car, and hotel systems. The vendor claims that Pacific ensures a robust and reliable reservation system with its 100% Java components and Standard J2EE Application Server. Additionally, the software provides quality assurance tools for regression tests and code coverage analysis, along with model-driven automated code generation.

Internet Booking Engine: The B2B and B2C Internet Booking Engine (IBE) of Pacific enables tour operators to sell and service clients online. The vendor states that it offers a standard IBE with adjustable functionality and look & feel. For those seeking a unique online presence, Pacific also provides the option to request a complete custom IBE tailored to specific requirements.

Supplier Interfaces: Pacific allows tour operators to establish live connections with preferred suppliers, facilitating faster and more efficient purchasing. It offers existing connections with various suppliers or the option to request the development of a new interface. According to the vendor, Pacific ensures seamless integration with supplier systems through API and XML interface options.

Inventory Management: With Pacific's inventory management feature, tour operators can manage their own availability of products. They can buy and sell live inventory through multiple channels and distribute products via preferred channels. The system also enables tour operators to manage pricing based on various factors such as product type, load factor, dates, and more.

Reports: Pacific provides a comprehensive reporting feature, allowing tour operators to proactively use standard and custom reports for yield-management strategies. Tour operators can generate booking, arrival, and departure lists, as well as notification, invoice, and voucher documents for each reservation or in bulk via a batch job.

Sales Channels: With Pacific, tour operators can establish B2B and B2C web channels for selling their products. They can differentiate product selection, pricing, inventory, and more across these channels. Real-time availability management aims to help tour operators achieve the highest yield.

Support: Pacific offers a dedicated support help desk to assist tour operators with any questions or issues they may encounter. According to the vendor, the support team has over 340 years of professional business consultation experience and competence covering the entire tour operator workflow.

Vaccination Certificate: Pacific includes a feature for the digital upload of vaccination IDs and test IDs into personal and booking data. It allows for the storage of vaccination data and the transmission of this data to hoteliers, service providers, airlines, or authorities for document verification.

Customization & Configuration: Pacific provides flexibility in customization and configuration. Tour operators can use the system in its standard form and easily configure workflows and modules. They can also create tailor-made solutions specific to their unique needs. The system allows for flexible set-up of base data, products, prices, rules, and more.

Loyalty Feature: Pacific offers a loyalty feature that enables tour operators to manage their branded loyalty programs. Program members can log in, verify their status, check transactions, and earn and redeem points for travel products. The vendor suggests that differentiated prices based on member status can be implemented to enhance customer loyalty.