PatientTrak

PatientTrak is a patient flow and engagement platform developed by PatientTrak & Lumin Medical LLC. According to the vendor, this solution aims to enhance the efficiency and satisfaction of healthcare organizations, hospitals, outpatient centers, medical clinics, state and county health departments, urgent care centers, and dental practices. PatientTrak is designed to cater to a wide range of businesses, including single-provider practices, large hospital groups, and multi-facility healthcare enterprises.

Key Features

Arrivals: According to the vendor, PatientTrak offers features such as digitizing arrivals with mobile and QR codes, virtual waiting rooms, and kiosk sign-ins. This functionality is said to increase staff efficiency and improve patient flow by capturing arrival and wait times.

Patient Visit: The vendor claims that PatientTrak enables locating and tracking patients from door to discharge, monitoring and improving patient flow, ensuring efficient staff communication, and streamlining workflow. These features are intended to enhance staff coordination and collaboration for better patient care.

Post-visit: PatientTrak allows for post-visit communication with patients, including sending information, surveys, and medication reminders via text. According to the vendor, this functionality aims to gather feedback, assess satisfaction, and identify areas for improvement, ultimately improving patient engagement and follow-up care.

Patient Tracking: The vendor claims that PatientTrak provides an affordable and scalable dashboard for tracking patients and improving staff communication. Real-time tracking of patient flow and status is said to help identify bottlenecks and optimize patient flow for better efficiency.

Patient Sign-In Kiosk: According to the vendor, PatientTrak offers a self-service kiosk sign-in feature that captures arrival and wait times, eliminating manual data gathering and paper sign-in sheets. The vendor states that this functionality ensures HIPAA compliance in the waiting room and aims to improve the waiting room experience while reducing patient wait times.

Mobile Digital Intake: PatientTrak allows for the digitization of the intake process using QR codes, mobile sign-ins, and online registration. According to the vendor, this functionality provides a convenient arrival experience for patients through their mobile phones, eliminates paperwork, improves data accuracy, and streamlines the intake process to reduce waiting times.

Digital Forms: PatientTrak enables the digitization of current forms, which can be sent via text or email pre-visit. According to the vendor, this functionality reduces paper usage, streamlines the intake process, improves data accuracy, eliminates manual data entry, and enhances the patient experience by providing a convenient and paperless intake process.

EHR/PM Integration: PatientTrak offers seamless integration with leading EHR/PM platforms via HL7, API, and other technologies. The vendor claims that this integration allows for the creation of new patient engagement applications, improves data sharing and accessibility for better patient care, and streamlines workflows by connecting PatientTrak with existing systems.

Online Scheduling: According to the vendor, PatientTrak makes it easy for patients to schedule appointments online. The product can display up-to-date availability and wait times on the website, allowing patients to book appointments based on their schedules and needs. The vendor states that this functionality aims to improve patient convenience and satisfaction through online reservation.

Reputation Management: PatientTrak includes features aimed at increasing 5-star reviews and building trust. According to the vendor, these features involve managing online listings and ensuring accurate information, capturing, categorizing, and prioritizing feedback from online, survey, and social reviews. The vendor claims that this functionality aims to improve review volume, ratings, and overall patient satisfaction.