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PayIt has proven to be a valuable tool for various organizations and customers, offering a range of use cases that enhance efficiency and …
Overview
What is PayIt?
PayIt, headquartered in Kansas City, Missouri, offers a software platform that enables residents to access essential government services from any device. Whether it’s paying property taxes, utility services or renewing a driver's license, the PayIt platform aims to make interacting…
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What is PayIt?
PayIt delivers a citizen self-service portal that allows constituents to handle their essential government tasks—taxes, driving documents, licenses, and fines. The digital government services and electronic payments platform is integrated into existing government systems of record, whether home-grown or third-party. Available on web, mobile and Apple and Android apps.
A digital government platform for public services and electronic payments
PayIt has helped several agencies shift their operations into the cloud and launch an innovative, SaaS platform that digitizes any government use case and their associated payments. The vendor states that PayIt can be integrated into back-office systems and launched in as little as 90 days.
Through it, citizens can pay their property taxes, water and trash bills, business licenses and city parking tickets all with one user interface. A constituent is able to create a single, unique profile to store payment methods, receipts and ID documents, and interact with any level of government within the platform. Residents can schedule automatic payments or payment plans, set up due date reminders and store all of their property and vehicle information for easy repeat transactions.
PayIt allows city, county and state governments to bring any service and their payments online, in one citizen experience. This government management system is made possible by automating nearly any government workflow, all of which adhere to an agency’s unique business rules. This scalable model allows multiple agencies to live within the government platform, meaning a citizen can order a birth certificate from their local HHS agency, a vehicle registration renewal from their local DMV and pay their county property taxes.
PayIt allows city, county and state governments to bring any service and their payments online, in one citizen experience. This government management system is made possible by automating nearly any government workflow, all of which adhere to an agency’s unique business rules. This scalable model allows multiple agencies to live within the government platform, meaning a citizen can order a birth certificate from their local HHS agency, a vehicle registration renewal from their local DMV and pay their county property taxes.
PayIt Video
Streamlining revenue collection and disbursement for the St. Louis Collector of Revenue's Office
PayIt Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | , |
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PayIt has proven to be a valuable tool for various organizations and customers, offering a range of use cases that enhance efficiency and customer satisfaction. With the addition of more services, payment types, and avenues to pay, PayIt has experienced a remarkable 98% year-over-year increase in transactions. Customers have greatly benefited from being able to pay not only case-related fees but also non-case related fees online, leading to improved customer service and collection efforts. This has resulted in increased revenue and streamlined processes for both the organization and its customers.
One of the standout features of PayIt is its ability to import files, which has significantly reduced processing time and increased staff efficiency. Moreover, PayIt provides citizens and agents with an accessible and convenient way to pay property taxes. This digital platform has facilitated seamless integration with the Billing & Collection system, enabling proper allocation of specific types of bills. As a result, there has been an immediate and significant increase in online and IVR revenue.
PayIt's partnership with various organizations has been highly successful, leading to strong working relationships and multiple accolades. The most notable benefit of using PayIt is the smooth and easy experience it offers customers/taxpayers when making property tax payments through a mobile app or web browser. Since implementing PayIt, online payment transaction volume has skyrocketed by over 5,400%, saving time and enhancing productivity.
By consolidating tax, water, and refuse bill payments in one place, PayIt has effectively reduced manual processing while increasing collections. Users have praised PayIt for its responsive and friendly team, excellent client service, and effective communication. Additionally, through collaborations with partners like Cabarrus County, PayIt has introduced secure transactions via myCabCo – a device-agnostic contactless payment platform that provides immediate system updates and added features.
Overall, PayIt's success lies in its commitment to listening to feedback, providing responsive support, and empowering users to serve their constituents and taxpayers efficiently.
Easy to Use: Many users have expressed their satisfaction with the PayIt application, describing it as easy to use and convenient for making payments. This user-friendly interface has made the payment process hassle-free for customers.
Responsive Customer Service: PayIt stands out for its exceptional customer service. The company actively listens to its customers' needs and goes above and beyond in finding solutions to improve customer experience. Their dedication to promptly addressing concerns has earned them accolades from many satisfied users.
Variety of Payment Options: Users appreciate the flexibility offered by PayIt's diverse range of payment options. By providing multiple choices, including digital payments and streamlined processes, PayIt has revolutionized the way payments are made, eliminating manual processing hassles while ensuring a seamless experience for customers.
Programming Challenges: Some users have reported encountering programming challenges that have prevented the roll out of requested features. These challenges have caused delays and frustration for those who were looking forward to utilizing new functionalities.
Support Response Time: There have been instances where users mentioned that it has taken a significant amount of time for the support team to identify and address issues. This delayed response time can be frustrating for users who are seeking prompt assistance with their concerns.
Point of Sale Implementation Issues: The implementation and support of Point of Sale devices in the Collections office did not go as smoothly as anticipated. Users have experienced confusion when submitting help requests on behalf of customers, causing inconvenience and inefficiency in handling transactions accurately.