Perfo

Perfo, developed by Vortex Engineering, is an ATM self-service terminal management and monitoring solution designed to assist financial institutions, banks, and ATM operators in remotely managing their ATM network. According to the vendor, Perfo helps with managing the availability, cash levels, device status, network status, transaction performance, and content delivery of the ATM network. The product is suitable for financial institutions of all sizes, including large banks, regional banks, credit unions, and independent ATM deployment firms.

Key Features

Journal Management: Perfo offers electronic journal (EJ) pulling and viewer capabilities, allowing users to remotely access and view transaction data for dispute resolution. It can also retrieve transaction images and videos captured by ATM cameras, facilitating quick resolution of transaction disputes while ensuring regulatory compliance, according to the vendor.

Content and Patch Distribution: Perfo enables the remote distribution of content, screens, software patches, and files to ATMs, eliminating the need for manual intervention. The solution supports media distribution, software and patch distribution, file transfers, and log retrieval, streamlining the process of updating and maintaining ATM software and content, according to the vendor.

Availability Monitoring: Perfo provides real-time monitoring of ATM availability, allowing users to track the status and performance of ATMs across their network. It offers live device monitoring, network dashboards, remote reboot/shutdown capabilities, and device resets, ensuring quick response and minimizing downtime, according to the vendor.

Analytics: Perfo offers comprehensive analytics capabilities, allowing users to monitor and analyze ATM performance, transaction history, alerts, and reporting through a dashboard engine. It provides device performance history, real-time transaction analytics, and performance analytics to improve operational efficiency and make data-driven decisions, according to the vendor.

Incident Management: Perfo's incident management module enables users to raise tickets, assign tasks, set escalation rules, monitor service level agreements (SLAs), and send reminders and alerts. The solution facilitates collaboration between stakeholders to improve uptime and swiftly resolve incidents, automating workflow processes and enhancing overall efficiency in managing ATM incidents, according to the vendor.