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PHPKB has proven to be an essential tool for various use cases, providing increased productivity and simplifying knowledge management for …
Starting at $25 per month
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Basic
$25
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is PHPKB?
PHPKB Features
- Supported: Full Text Search
- Supported: Knowledge Base Management
- Supported: Access Controls/Permissions
- Supported: Cataloging/Categorization
- Supported: Collaboration Tools
- Supported: Content Management
- Supported: Discussions/Forums
- Supported: Self Service Portal
- Supported: Text Editing
- Supported: Activity Dashboard
- Supported: Alerts/Notifications
- Supported: API
- Supported: Customizable Branding
- Supported: Customizable Templates
- Supported: Data Import/Export
- Supported: Document Management
- Supported: Reporting & Statistics
- Supported: Third Party Integrations
- Supported: Workflow Management
PHPKB Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux |
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- Pros
- Cons
PHPKB has proven to be an essential tool for various use cases, providing increased productivity and simplifying knowledge management for users. Customers have reported finding great value in accessing technical articles through the customer-facing knowledge base, improving their self-help experience. Meanwhile, IT Helpdesk staff and technicians rely on PHPKB for everyday needs, including onboarding training sessions and creating organization-specific how-tos. The platform's versatility is evident as it serves both internal support agents and external customers, reducing support queries by over 60% since implementation.
One of PHPKB's standout features is its ability to manage public articles, FAQs, documents, and private areas for select customers, offering a comprehensive solution for knowledge management. Users appreciate the simplicity of PHPKB and its ability to meet their knowledge base needs without unnecessary complications. The platform's multi-language support eliminates the need for maintaining multiple instances for different markets, streamlining operations for international businesses. Its customizable nature allows users to edit the source code according to their requirements, providing flexibility. Additionally, the hosted solution of PHPKB has received rave reviews for its clean front end and easy-to-use interface.
The positive user experience with PHPKB is further amplified by the exceptional customer support provided by the PHPKB team. Customers have found them to be responsive and reliable when it comes to addressing concerns or customizing the platform. This commitment to customer-oriented technical support has helped solidify PHPKB's reputation as a stable, secure, and feature-rich knowledge base solution.
While there may be some limitations such as a lack of Japanese language assets and updated manuals/tutorials specific to Japan, overall, PHPKB comes highly recommended by users due to its reliability and scalability. With millions of page views generated over time, PHPKB has proven itself as a trusted tool for knowledge management across various industries.
Quick and Easy Implementation: Several users have found implementing the PHPKB knowledgebase and integrating it with seamless SSO to be a quick and easy process. They appreciated the simplicity of setting up the software, allowing them to start using it without any significant delays or complications.
Prompt and Helpful Support: The support team for PHPKB has received praise from reviewers for their promptness and helpfulness. Users have mentioned that the support team was always ready to assist and guide them in configuring the software for optimal results. Their assistance has been instrumental in resolving any issues or queries faced by users during their experience with PHPKB.
Good and Easy-to-Use Reporting Tool: PHPKB's reporting tool has garnered positive feedback from users who find it good and easy to use. Users have compared it favorably to other knowledge management software, highlighting its effectiveness in generating reports and providing valuable insights. Additionally, the presence of flash charts for visual representation of data adds further value to this feature.
Limited image handling in the WYSIWYG editor: Some users have expressed their desire for more robust image handling capabilities in the PHPKB WYSIWYG editor. They feel that the current functionality does not allow for quick and easy placement and sizing of images, which can be frustrating when trying to create visually appealing articles or knowledge base entries.
Lack of a free version and integration options: Several users have mentioned their disappointment with the absence of a free version of PHPKB. They would like to see a free option that allows them to test out the software before committing to a paid plan. Additionally, some users have expressed a desire for more integration options with other tools and platforms, as they feel limited by the current available integrations.
Refusal to honor refund policy: A number of users have reported experiencing difficulties with obtaining refunds from PHPKB despite following the company's stated refund policy. They express frustration at not receiving reimbursement for their purchase, even after making multiple attempts to resolve the issue. This has led to dissatisfaction among these customers who expected better customer service in regards to refunds.