piHAPPINESS

piHappiness is a customer experience management platform that, according to the vendor, aims to assist businesses in enhancing customer satisfaction and loyalty. It is designed to accommodate companies of various sizes, from small startups to large enterprises. The platform is reportedly utilized by professionals and industries such as retail, travel and hospitality, healthcare, banking and finance, and government authorities.

Key Features

Organizational Hierarchy: According to the vendor, piHappiness offers a feature that allows users to create and manage company hierarchies for surveys. This feature is said to assist in organizing multiple entities within a company and managing operations and permissions. It also enables the delegation of responsibility to multiple administrators with access to account data.

Integrations: piHappiness, as claimed by the vendor, provides the capability to integrate feedback software with popular platforms such as Google Sheets, HubSpot, Slack, Google Analytics, and Salesforce. The vendor states that this integration feature aims to automate workflows and improve data filing and record keeping.

Multilingual Survey: The vendor asserts that piHappiness allows users to conduct surveys in multiple languages, enhancing customer engagement and response rates by eliminating language barriers. This feature is said to provide a more personalized and inclusive survey experience for diverse audiences.

Socialize the responses: According to the vendor, piHappiness enables users to make feedback more visible by sharing it on social media platforms. The vendor claims that this feature can help increase brand visibility and awareness through positive customer reviews and testimonials, thereby enhancing customer engagement and loyalty.

Demographics: piHappiness, as stated by the vendor, offers a feature that allows users to collect demographic information from survey respondents. The vendor claims that this feature provides insights into the factors that influence customer responses based on characteristics such as age, gender, occupation, etc. It is said to assist in segmenting and analyzing survey data based on demographic diversity.

Surveys: According to the vendor, piHappiness provides a range of customizable survey templates for various purposes. The platform reportedly offers multi-channel distribution options such as email, SMS, website, social media, and more. It is claimed to enable real-time data collection and analysis for quick insights and decision-making.

Analytics: piHappiness, as claimed by the vendor, provides real-time data feed and detailed dashboards for monitoring survey responses. The platform reportedly offers customizable reports and advanced filters for in-depth analysis. It also includes features such as sentiment analysis and reputation analysis to gain insights into customer sentiments and behavior.

Sentiment Analysis: According to the vendor, piHappiness utilizes sentiment analysis and Natural Language Processing software to quantify emotions and calculate numeric scores. The vendor claims that this feature helps businesses understand customer sentiment and make data-driven decisions.

Sentiment Filter: piHappiness, as stated by the vendor, allows users to filter reports based on sentiment. The vendor asserts that this feature enables businesses to gain more insights and make informed conclusions by considering positive, negative, and neutral factors.