Pilera Software

Pilera Software is a property management and HOA software platform offered by Pilera Software LLC. According to the vendor, the software is designed to streamline and automate various tasks for community managers, such as communication, maintenance, help desk support, resident portal management, and community website creation. The product is suitable for a range of company sizes, from small property management firms to large-scale community management organizations. It is utilized by professionals in property management, community management, HOA management, condo management, and apartment management industries.

Key Features

Architecture Change Requests: According to the vendor, residents can submit architecture change requests and attach documentation. Managers or board members can be assigned to incoming requests, and due dates can be set for each request. Residents are notified of approval, rejection, or other statuses in the workflow. The software provides a dashboard for insights into resident architecture change requests and allows for on-demand report generation for board meetings.

Board Dashboard: Board members can view all open architecture change requests and tasks in their community, as well as what is assigned to them. The software enables them to update contact information easily.

Track Tenants and Leases: Managers and owners can track tenants and leases for rental properties, with comprehensive tenant tracking. According to the vendor, owners can manage their own tenants and leases, while tenants can receive communications from management. The software also provides automated lease expiration reports across the portfolio.

Information Tracking: Managers and residents can attach documents to a unit, add contacts and guests, and track pet and vehicle information. The software also allows for tracking insurance details.

Search Resident Records: The software offers a powerful cross-community search feature to find vehicles, tenants, owners, phone numbers, and more. According to the vendor, it provides automated and on-demand reporting for various purposes, including package delivery tracking and notifications.

Communication: The software offers an automated phone, email, and texting system for community associations to reach residents through multiple communication channels. According to the vendor, it provides real-time updates on message delivery and interaction, with fault protection for reliable communication.

Maintenance Tracking: The software enables full history maintenance tracking for common areas and units, with integration options for vendors and maintenance tickets. According to the vendor, it provides actionable data for informed decision-making and offers an audit history for transparency and accountability.

Support Management: The software allows for support ticket tracking at the unit and occupant levels. Community workload can be monitored, and follow-ups can be assigned. It also includes a built-in knowledge base and self-help support center, with board meeting reports available for support needs.

Board+: According to the vendor, the software offers collaborative features for board members and management, allowing for the approval of architectural change requests and management of rule violations. It also includes a task management module for collaboration and customized calendars for community events.

Resident Portals: The software provides resident self-assistance through online portals, granting access to community documents, announcements, events, online payments, and accounting integration. According to the vendor, residents can track work orders and submit maintenance requests through the portals.