PointInsight

PointInsight Issue Management System is a web-based business process portal designed to streamline tasks, issues, and projects lifecycle management. According to the vendor, it is specifically tailored to meet the needs of large, mid-sized enterprises, and small businesses in industries such as IT services, healthcare services, oil & gas, and public services. Professionals in these industries rely on PointInsight to automate and optimize their customer support, technical support, and project management processes.

Key Features

Ticket Management: According to the vendor, PointInsight's ticket management functionality can streamline customer service support processes.

Technical Support: The vendor claims that PointInsight can automate and optimize technical support processes for efficient issue resolution.

Product Support: The vendor states that PointInsight enables effective management of product support requests, ensuring timely resolution and customer satisfaction.

Service Requests: According to the vendor, PointInsight allows for the management and tracking of service requests, ensuring efficient handling and resolution.

Defect/Bug Tracking: PointInsight offers defect and bug tracking capabilities, according to the vendor, to streamline the identification, tracking, and resolution of software issues.

Task Management: The vendor claims that PointInsight helps manage and track tasks related to issues, ensuring timely completion and accountability.

Incident Management: According to the vendor, PointInsight enables efficient incident management, facilitating the identification, response, and resolution of incidents.

Change Management: The vendor states that PointInsight supports change management processes, ensuring proper planning, assessment, and implementation of changes.

Product Management: According to the vendor, PointInsight provides project management functionality for product development, helping streamline processes and ensure successful project completion.

Workflow Management: The vendor claims that PointInsight enables effective workflow management, automating and optimizing business processes for increased efficiency.