TrustRadius Insights
Prestavi has been instrumental in helping users manage calls with ease and efficiency. The software streamlines the process of collecting …
Starting at $20 per month
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What is Prestavi?
Prestavi enables customers, vendors and employees to follow business processes in a step by step format. The user can create custom workflows with a drag and drop editor. Prestavi is designed to help the user guarantee that customers, vendors and…
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://prestavi.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $20 per month
Product Demos
Bring people, process and automation together to help your team - Prestavi - PIE Demo Day 2022
YouTube
Product Details
- About
- Competitors
- Tech Details
What is Prestavi?
Prestavi enables customers, vendors and employees to follow business processes in a step by step format. The user can create custom workflows with a drag and drop editor. Prestavi is designed to help the user guarantee that customers, vendors and employees always goes through the intended processes.
Prestavi Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Content Management Capabilties Features
- Supported: Content management
Prestavi Screenshots
Prestavi Competitors
Prestavi Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Prestavi has been instrumental in helping users manage calls with ease and efficiency. The software streamlines the process of collecting all relevant information from callers and submitting it to clients compliantly. Users have found that utilizing Prestavi's drop-down boxes has made inputting important details easier and more efficient. Additionally, Prestavi ensures that no key pieces of information are overlooked, allowing agents to route calls correctly every time.
Compass, the parent company of Prestavi, further enhances phone answering services by providing standardized scripts and required reference information in one place. The intuitive and clean interface streamlines workflow, allowing agents to answer all clients' calls professionally and efficiently. Compass puts all the necessary reference information into each separate script, making the process quicker while ensuring that agents can get through the intended process, meeting client expectations, and provide an efficient experience for callers.
Overall, the combination of Prestavi and Compass has helped users solve many business problems. From navigating calls efficiently without missing any key pieces of information to guaranteeing seamless routing processes, these tools work together to offer a comprehensive solution for phone answering services. Through quick and efficient workflows, businesses can ensure they meet their clients' needs while enhancing customer satisfaction through a professional and responsive call center service.
Intuitive and user-friendly: Many users found Prestavi to be intuitive, with a nice-looking interface that is easy to use. They appreciated not having to spend a lot of time reading through documentation before getting started. The software helps them stay on task and navigate complicated calls with ease and efficiency, leading to better productivity and work speed.
Saves Time: Users found that the software makes their job significantly easier, with fewer things to fiddle with, less hassle, more streamlined reports, making the process faster than ever before. With an interactive workflow and nature, they can stay on track and engaged with their work without any interruptions or delays.
Quality Reports: Reviewers praised Prestavi for its ability to create quality reports easily. They mentioned that it is effortless to enter client information into customizable fields in addition to checking back on notes or entering comments if they missed any details during the call. This feature ensures little room for error when using the software; thus, enhancing customer satisfaction as well as productivity levels.
Difficult Search: Users have reported that it is difficult to search for caller's information quickly, and they would prefer a dedicated search tab to find names or numbers.
Slow Loading Time: Some users have found the loading time for the appropriate form slow which can be frustrating when recording information quickly.
Confusing Layout: The layout of Prestavi has been reported as confusing by new or less experienced users.