Process Management Platform

The SMTX Process Management Platform is a solution designed to optimize and automate various business processes. According to the vendor, it offers a no-code solution that is user-friendly and quick to implement, making it suitable for businesses of all sizes. This platform caters to professionals and industries such as IT Service Management, Human Resources, Business Process Management, Service Delivery Management, and Workflow Automation.

Key Features

Automations: According to the vendor, the SMTX Process Management Platform enables the automation of work processes, ensuring efficient task completion. It offers a no-code solution, allowing for quick implementation through online request forms and manual ticket creation.

Approvals: The platform provides approvals functionality, allowing integration with identity management tools, SAP, IT Service Management, and HR solutions. Users can define approval workflows and set up triggers to streamline the approval process and ensure efficient request processing.

Integrations: The platform seamlessly integrates with various systems, enabling users to connect the SMTX ticketing solution to any system within their network. According to the vendor, common technologies like SOAP, REST, and XML facilitate data exchange and synchronization, enhancing overall process efficiency.

Automated Word document generation: The SMTX Process Management Platform offers workflow-based MS Word document generation, automating the creation of standard documents. Users can collect information from different systems or teams and combine it into a single MS Word or PDF document, using their preferred layout. According to the vendor, this feature saves time and ensures consistency in document generation.

Mobile app: The platform provides a mobile app for accessing running requests, performing approval actions, and creating new requests on the go. According to the vendor, users can stay connected and manage tasks even when away from their desks, enhancing productivity and enabling timely responses.

E-mail to ticket conversion: Users can convert incoming emails into tickets by simply dragging and dropping them into a designated subfolder in their mailbox. According to the vendor, this feature eliminates manual ticket creation, ensuring all incoming emails are captured and processed as tickets. It streamlines communication and ensures proper tracking and addressing of requests.

Security: The platform offers robust security features, including encryption for storing sensitive information in the database. User roles can be defined to control access, ensuring only authorized individuals can view and modify data. According to the vendor, this feature maintains data confidentiality and integrity, providing a secure environment for business processes.