TrustRadius Insights
QAlert has proven to be a valuable tool for users, allowing them to expand their services and increase the number of responders without …
Starting at $10,800 per year
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Basic
$10,800
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is QAlert?
QAlert Features
- Supported: Mobile Access
- Supported: Task Management
- Supported: Alerts/Escalation
- Supported: Case Management
- Supported: Customer Complaint Tracking
- Supported: Feedback Management
- Supported: Forms Management
- Supported: Issue Tracking
- Supported: Knowledge Base Management
- Supported: Prioritization
- Supported: Quality Assurance
- Supported: Routing
- Supported: Self Service Portal
- Supported: Social Media Monitoring
- Supported: Survey/Poll Management
- Supported: Assignment Management
- Supported: Dashboard
- Supported: Issue Auditing
- Supported: Issue Scheduling
- Supported: Recurring Issues
- Supported: Compliance Management
- Supported: Customer Database
- Supported: Service Request Management
- Supported: Work Order Management
- Supported: Alerts/Notifications
- Supported: Incident Management
- Supported: Service Level Agreement (SLA) Management
- Supported: Customizable Branding
QAlert Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
QAlert has proven to be a valuable tool for users, allowing them to expand their services and increase the number of responders without incurring additional costs. This has been a game-changer for many users who have been able to better serve their communities by efficiently managing and dispatching resources. Over the course of 10 years, long-time users have witnessed the product evolve and improve, enabling them to make informed decisions that align with their specific needs. The software's ability to provide a central data repository has been particularly beneficial. It has replaced previous departmental silos, eliminating data fragmentation and enhancing visibility into city-wide data. With this improved visibility, users can now gain insights into the unique processes and needs of each department. Additionally, the captured data is of immense value for historical purposes, ensuring that important information is preserved and easily accessible when needed. This feature has been instrumental in facilitating continuity and aiding in informed decision-making.
Easy Setup and Navigation: Users have found QAlert to be easy to set up and navigate, even for non-IT professionals. Several reviewers have stated that the software's user-friendly interface makes it effortless to get started and find their way around the system.
Convenient and Efficient Administrative Tasks: Many users have commended QAlert for its convenience and efficiency in performing administrative tasks. They appreciate how the software streamlines processes, making it easier to manage requests and handle administrative duties effectively.
Responsive Customer Service: The customer service provided by QAlert has received great feedback from users. Reviewers have mentioned that the support team is responsive and helpful, ensuring that any questions or issues are addressed promptly.
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Limited customization options for constituent interface design: Reviewers have expressed frustration with the limited customization options available for designing the constituent interface. Some users have found it challenging to tailor the software to their organization's specific branding and aesthetic preferences.
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Inaccurate reporting on response times: Several reviewers have noted that the reporting engine fails to accurately differentiate between weekdays and weekends, resulting in inaccurate reporting on response times. This issue can impact organizations' ability to track and analyze their performance metrics effectively.
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Lack of flexibility in defining escalation rules by group: Users have highlighted a lack of flexibility in defining escalation rules based on different departmental requirements. This limitation poses challenges for organizations with multiple departments operating under distinct rules, as they are unable to customize the software's escalation processes according to their unique needs.