Ulysses Customer Service Solutions by QMS Software

Ulysses Suite, developed by QMS Software Ltd., is a customer service solution that aims to manage and streamline communications across various channels, including direct contact and social media. According to the vendor, this suite is designed to cater to businesses of all sizes, from small enterprises to large corporations. Professionals in customer service, call center management, facilities management, compliance, and service coordination across various industries can potentially benefit from the features and functionalities offered by Ulysses Suite.

Key Features

Service Management: According to the vendor, Ulysses Service Management allows businesses to efficiently track, manage, and resolve issues within service level agreements (SLAs), potentially enhancing customer relationships.

Contact Centre Management: Ulysses Contact Centre aims to streamline operations, including helpdesk and complaints management, by providing customizable call scripts and a consolidated view of all items for potentially faster resolution.

Facilities Management: Ulysses Facilities Management aims to integrate processes, people, places, and technology to offer a comprehensive overview of facility-related information on a single screen, potentially enabling efficient maintenance planning and project tracking.

Compliance Management: According to the vendor, Ulysses Compliance Management aims to ensure corporate governance and manage compliance activities related to customer inquiries, potentially helping businesses meet regulatory requirements and enhance customer experience.

Social Media Integration: Ulysses Customer Service Solutions can potentially seamlessly integrate with popular social media platforms like Twitter and Facebook, allowing staff to monitor and respond to customer queries and comments, potentially safeguarding the company's reputation.

ITIL Compliant: According to the vendor, Ulysses Compliance Management aims to apply best practices and industry standards to customer inquiries and complaints, potentially identifying root causes of common issues and tracking risks for resource allocation.

Mobile Access: Ulysses Service Management aims to provide technicians with instant access to service records, warranties, and available resources via smartphones or tablets, potentially enabling remote access and updates from any location.

Data Integration: Ulysses Customer Service Solutions offer data integration capabilities, potentially providing a consolidated view of customer queries and reducing the cost of handling interactions, potentially leading to increased profitability and customer satisfaction.

Workflow Management: Powered by a workflow-driven action engine, Ulysses Customer Service Solutions aim to ensure efficient issue tracking, management, and resolution within SLAs, potentially enabling effective escalation procedures and compliance reporting.

Reports: According to the vendor, Ulysses Compliance Management, Facilities Management, and Service Management offer robust reporting capabilities to measure performance, track progress, and drive continuous improvements through data-driven decision-making.