Queaxis

Queaxis is a Customer Journey Management (CJM) suite offered by Uninand Technologies Inc. According to the vendor, it aims to enhance service delivery and streamline customer experiences across various touchpoints. Queaxis is designed to cater to companies of all sizes, including small businesses, medium corporates, and large enterprises. It is utilized by professionals and industries such as government agencies, healthcare providers, banking institutions, airlines and transportation companies, as well as educational institutions.

Key Features

Online Meeting & Appointment Booking: According to the vendor, Queaxis enables customers to conveniently book appointments for their preferred services via omni-channel digital platforms. It also supports virtual meetings through video calls, allowing customers to be served remotely. With a touchless experience, customers can enqueue themselves on their devices, and multilingual interfaces cater to international customers. Booking notifications are sent to keep customers informed, and integration with the Queue Management System (QMS) ensures seamless check-in for customers with appointments. The vendor states that quick deployment is facilitated with readily-available infrastructure.

Queue Management: Queaxis offers versatile queuing solutions to efficiently manage footfall at any customer-centric area. According to the vendor, customers can experience touchless check-ins, reducing long waiting queues and enhancing overall customer satisfaction. Virtual queues enable customers to be served from their preferred locations, and automated workflows streamline customer flow and improve operational efficiency. The vendor claims that capturing customer insights at every touchpoint facilitates data-driven decision-making. Different queuing systems such as Stag, Lino, and Cluster are available to suit various industry needs, and modular and stylish kiosks are provided for customers to check-in and browse through services.

Digital Signage: Queaxis provides a platform for designing, scheduling, and publishing media content. According to the vendor, its intuitive designer and authoring tools make content creation easy. The ability to plan and schedule campaigns ahead ensures the delivery of the right content at the right time. Queaxis supports video walls for an immersive visual experience and brand promotion. Advertising capabilities allow businesses to monetize unused airtime and run external ad campaigns. Integration with information kiosks and interactive kiosks enhances customer engagement. The vendor states that the smart campaign editor and scheduler facilitate efficient content management, and media players like PixlPlay ensure robust signage playback on different devices.