rater8

rater8 is a healthcare reputation management and patient satisfaction survey solution designed to assist medical practices, hospitals, and private equity firms in the healthcare industry. According to the vendor, rater8 offers a range of features that can help healthcare professionals in over 80 specialties build online reviews, capture patient feedback, and benchmark their performance against peers nationwide. This software solution is aimed at medical practices, private/academic hospitals, and leading healthcare private equity firms specializing in areas such as orthopedics, urology, ophthalmology, and more.

Key Features

Healthcare Reputation Management: According to the vendor, rater8 provides an automated review-building algorithm that helps healthcare professionals grow online reviews strategically, ensuring a balanced online image for their hospital, practice, and individual doctors.

Patient Satisfaction Surveys: The vendor claims that rater8 allows for seamless collection of patient feedback, enabling medical groups to capture the patient voice and gain operational oversight. The anonymous surveys provided by rater8 can be used to identify areas of improvement within the medical group and benchmark patient satisfaction data against peers nationwide.

pollin8™ - Healthcare's Only Goal-Based Review Builder: According to the vendor, rater8's pollin8™ feature allows users to set goals for reviews, ratings, and recency across different online review platforms. The intelligent algorithm of rater8 then automatically routes patients to the review sites that require reviews the most, aiming to create a polished and balanced online reputation.

Reviews Analysis: rater8 offers the ability to track the rating and number of reviews for each individual provider and office location, helping healthcare professionals identify and address gaps in their online reputation. The vendor claims that increasing reviews for provider and practice listings simultaneously can lead to an improvement in reputation in real time.

Analytics Dashboard: According to the vendor, rater8 provides a centralized dashboard that aggregates internal and external reviews from platforms such as rater8, Google, Healthgrades, Vitals, and WebMD. Users can flag comments or reviews, filter them by star-rating, and gain insights by drilling down into the data. Additionally, comments and reports can be exported for sharing with team members.

Ratings Distribution: The vendor states that rater8's analytics dashboard allows for accurate measurement of the performance of patient-facing employees. Users can monitor survey volume, net promoter scores, and star-ratings of physicians and advanced practitioners side-by-side for easy analysis. The dashboard also provides information on surveys sent, open rates, response rates, delivery methods, and trends.

Benchmarking: According to the vendor, rater8 enables users to easily identify challenges or areas for improvement within their practice. Users can benchmark their performance and compare their practice and physicians to peers, aiming to drive improvements in patient experience. The granular data provided by rater8 can be used to improve practice operations, identify star performers, and address employees in need of additional training.

Integrations: rater8 integrates with leading EHR and practice management systems, according to the vendor. This fully automated solution runs quietly in the background and allows medical groups to send real-time patient surveys. rater8 seamlessly integrates with over 100 practice management and EMR systems.