Ratesight

Ratesight is a feedback and review management platform developed by Ratesight. According to the vendor, the platform is designed to help businesses monitor and improve their online reputation. It is targeted at small to large businesses across various professions and industries, including retail, hospitality and tourism, healthcare, professional services, and e-commerce.

Key Features

SMS Invite: According to the vendor, Ratesight allows businesses to send customizable SMS or email messages to customers to initiate the feedback process. The platform simplifies the feedback process by allowing businesses to add customer's mobile phone numbers or email addresses. It provides options for lead generation and app support for in-person kiosk needs.

Customers Give Feedback: Ratesight enables businesses to collect customer feedback by entering their email or mobile number. The vendor states that it supports bulk or single email collection and also allows feedback requests through SMS. Tablet mode and kiosk support are available for collecting feedback in-person.

Encourage Online Reviews: According to the vendor, Ratesight prompts customers to rate the business and refer a friend, making it easy for them to comment on their experience. It encourages customers to write online reviews on preselected review sites such as Google and Facebook. Less than recommended experiences are captured in a private area of the dashboard for quick follow-up and issue resolution.

Display Your Reviews On Your Website: Ratesight offers built-in website integration to display customer testimonials directly on the business's website. The vendor states that it provides a simple copy-and-paste code for easy integration. Businesses can manually approve testimonials and have control over which reviews are displayed.

Take Control of Your Online Reviews: According to the vendor, Ratesight provides a tool to monitor customer feedback and reviews, helping businesses stay in control of their online reputation. The platform offers easy-to-view statistics on customer feedback, online reviews, and overall online ranking. It allows businesses to monitor and respond to new reviews posted on various review sites.

Get More Online Reviews: Ratesight displays pre-selected third-party review sites for customers to choose from when writing a positive rating. The vendor claims that it integrates with high-reputation sites like Google, Facebook, and Yelp to boost the business's online reputation. Consistent online customer reviews are said to improve SEO and increase potential customer visibility.

Built-In Website Integration: According to the vendor, Ratesight's built-in website integration allows businesses to display customer testimonials directly on their website. It offers easy copy-and-paste integration and is mobile-friendly. The vendor suggests that displaying fresh content from new reviews on the website enhances SEO and provides social proof.

Full Access Platform: Ratesight is positioned as an all-in-one feedback and review solution for businesses. According to the vendor, it provides a robust mobile-friendly experience accessible on any device. The platform can manage feedback for multiple locations, making it suitable for businesses with multiple branches.

Stay A Step Ahead: According to the vendor, Ratesight helps businesses collect, assess, calculate, and share customer feedback and reviews. The platform offers a dashboard for viewing online reputation metrics and key indicators. It provides website integration tools to automatically display positive reviews on the business's website.

Online Reviews, Made Simple: Ratesight offers multiple ways for businesses to collect customer feedback and online reviews, including email and SMS. According to the vendor, tablet mode and kiosk support make it easy to collect feedback in-person. The platform provides a comprehensive API for automation and integration with existing systems.